Customer Service Officer, Queensland Health

1 week ago

Brisbane, Queensland, Australia Department of Health - Queensland Full time $60,000 - $90,000 per year

We are looking for a Customer Service Officer to join our team to provide support that enables the delivery of a customer-focused Payroll Service to clients of the Queensland Health rostering and payroll solution.

Our team is a contact centre that support customers across Queensland with payroll system access such as myHR. Our hours of operation are 7 am to 5 pm Monday to Friday. Our team handle a high volume of calls in a complex environment, in addition the team is also responsible for processing reports and provisioning user access.

This role incorporates high levels of data entry, multi-tasking and providing excellent customer service and demonstrated ability to work as a team and take initiative. The ideal candidate should have experience within a contact centre environment and be proficient with Microsoft Office Suite. Experience with computers and data processing would be desirable.

Once your application is received it will be reviewed by a panel that includes the Team Leader and experts in the field of our Payroll and Rostering Service Desk.

About you

We are searching for someone with:

  • Ability to take high volumes of inbound enquiries via multiple pathways (phone, email etc) in a customer service or help desk environment.
  • Knowledge or understanding of payroll and rostering systems processes and procedures.
  • Interpersonal communication skills with all levels of staff in a large organisation, particularly including the capacity to summarise complex information and gather detailed information.
  • Ability to work within a team environment and to meet regular established deadlines within designated timeframes to ensure team outcomes are achieved.
  • Understanding of, and commitment to, quality customer services in a large multi-disciplinary organisation.

Why work with us?

Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes

Competitive salaries

  • 12.75% superannuation
  • 17.5% leave loading

Employee wellbeing

  • Access to 24/7 confidential employee support providers and counsellors including for immediate family members
  • Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.

Professional development

  • Career progression with more than 300 diverse career pathways and career support to take you further
  • Access to a variety of programs and initiatives to support training and career growth.
  • Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.

Our commitment to equity, diversity and inclusion

At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.

Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.

Ready to apply?

For further information on how to apply please review the attached Role Description.

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