National Redress and Support Services Manager

For over 25 years, Bravehearts has been a leading voice in child protection. The impact of our work drives us towards our Vision of a world where people, communities, and systems all work together to protect children from sexual abuse. We are dedicated to creating a brighter, safer future where children are free from sexual harm.

We are seeking a professional National Redress and Support Services Manager who demonstrates success in leading and developing highly engaged, values-aligned, and resilient teams through empathetic leadership that fosters trust, connection and accountability. This role provides the opportunity to make a meaningful difference in the lives of survivors of institutional child sexual abuse while shaping the ongoing success and wellbeing of our dedicated team.

About the role:

Reporting to the Director of Therapeutic and Support Services, this role is responsible for the operational leadership and management of Bravehearts' Beyond Brave Redress Support Service, ensuring it operates efficiently, ethically, and in alignment with organisational values, the Operational Plan, and the Department of Social Services (DSS) Redress Grant Agreement.

You will provide supervision, direction, and strategic insight to the Beyond Brave team whilst fostering a positive, culturally safe, and inclusive workplace culture that supports both staff and clients.

Key responsibilities of this position include:

• Lead, mentor, and empower team members through regular operational supervision, fostering a culture of accountability, growth, and excellence through constructive feedback and meaningful professional development opportunities.
• Oversee day-to-day program operations, ensuring timely, trauma-informed, and culturally safe support for clients engaging with the National Redress Scheme.
• Manage budgets, reporting, and compliance requirements under the DSS Redress Grant Agreement, including data and performance submissions.
• Build strong relationships with stakeholders, including DSS, the National Redress Scheme, and partner agencies, representing Bravehearts at meetings and forums.
• Champion Cultural Safety and Child Safe principles, fostering an inclusive, respectful, and high-performing team environment.
• Keep abreast of new developments within the National Redress Scheme and its processes.

Skills and experience required to succeed in this role:

• Tertiary qualifications in Law, Social Work, Psychology, or a related discipline.
• Sound knowledge and experience with the National Redress Scheme, including relevant legislation and processes.
• Proven ability to lead and develop engaged, high performing and values-aligned teams through empathetic and accountable leadership.
• Experience providing trauma-informed support to adults impacted by childhood sexual abuse and its lifelong impacts.
• Strong communication, negotiation, and interpersonal skills, with the ability to build trust and collaboration across diverse stakeholders.
• Commitment to equity, diversity, continuous improvement, risk management, and workplace health and safety.
• Demonstrated resilience and ability to manage competing priorities while maintaining personal wellbeing and promoting self-care practices.
• Drivers licence and ability to travel to our Logan and Strathpine offices (fortnightly).
• Must have or be willing to apply for a Working with Children Check (Blue Card) and National Police Certificate.
• Demonstrate Bravehearts' values of Integrity, Respect, Energy, Empathy and Bravery.

Why join Bravehearts?

• You will play a key role in advancing our mission to prevent and treat child sexual abuse.
• We pay in line with the SCHADS award, and this role is classified at Social and Community Level 7.
• Enjoy not-for-profit salary packaging ($15,900 tax free) plus meals and entertainment benefits salary packaging. Reduce the amount of tax you need to pay = more money in your bank account each pay
• Access self-care leave, professional development leave and birthday leave
• Access to discounts, cashback and other perks through our HRIS, Employment Hero.
• Confidential support through our employee assistance program and wellbeing services.
• We are an organisation that genuinely cares about its people.

How to apply?

• Please include a covering letter with your application that summarises your experience across the key responsibilities.
• We encourage you to access the full position description on our careers page before applying:
• If you need us to make any special adjustments so that you can fully participate in our recruitment process, please either outline them in your application or confidentially via

We are a child-safe organisation and have a zero tolerance to any form of child abuse. All Bravehearts employees must have a current Working with Children Check (relevant to the state/territory where the work is being completed) and a satisfactory National Criminal History Check. These will need to be completed prior to commencement.

We foster a work environment that is inclusive and diverse so if you are an Aboriginal or Torres Strait Islander or come from any other diverse or minority group, we'd love to receive your application.