National Services Manager

3 days ago

Arundel, Australia Buildsafe Full time

**About Buildsafe**
Buildsafe is a market leader in height safety systems, scaffolding, and virtual site security, servicing Australia's residential and commercial construction sectors. With over 500 staff and 120+ contractors nationwide, we are committed to innovation, performance, and creating safer worksites. Our culture is fast-paced, solutions-focused, and people-driven — and we’re proud to offer a collaborative and supportive workplace at our architecturally designed Head Office in Arundel, Gold Coast.

**The Role**
We're seeking a highly experienced National Services Manager to lead our Customer Service, Estimating, and Technical Design teams. You will be responsible for service performance and operational excellence nationally, reporting directly to the executive leadership team.

You’ll oversee the strategic direction and day-to-day performance of three critical functions — with a strong focus on systems improvement, customer satisfaction, and scalable growth.

**Key Responsibilities**
- Lead and mentor high-performing teams across Estimating, Technical Design (Drafting) & Scheduling
- Drive process efficiency, system improvements, and national service delivery
- Collaborate with internal stakeholders across Operations, Sales & Commercial
- Deliver on customer commitments in a fast-paced, high-volume environment
- Develop strategic plans aligned to business objectives and industry demands

**About You**
You are an operational leader with senior management experience in construction — ideally in residential or commercial sectors. You thrive in complex environments where analysis, leadership, and service delivery go hand in hand.

**You’ll Bring**
- Minimum 3 years’ experience in a management role within construction
- Proven leadership experience in construction-related service operations
- Strong background in technical design (drafting), estimating, and scheduling
- Formal qualifications in Business, Construction, or Project Management
- Excellent stakeholder communication and team management skills
- A passion for continuous improvement and customer-first service culture
- Ability to work at pace while maintaining high attention to detail

**What’s in it for you?**
- Competitive salary package + performance incentives
- National leadership opportunity with real impact
- Dynamic, supportive and people-focused culture
- Uniform allowance + fortnightly professional car wash
- Annual Leadership Conference + regular team events
- On-site staff care support at our Gold Coast HQ

**Ready to take the next step?

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