Quality Care Co-Ordinator

2 days ago

Preston, Victoria, Australia CW Retail Services Pty Ltd Full time $60,000 - $90,000 per year
About Us

Chemist Warehouse is Australia's largest pharmacy retailer with over 17,000 team members and more than 600 stores nationwide. Following our merger with Sigma Healthcare, we're now a Top 50 ASX-listed company with expanding operations across New Zealand, Ireland, and China.

Together, we're transforming healthcare and retail with industry-leading distribution, technology, and people practices — and we want you to be part of this journey.

About the Role

We're looking for a Quality Care Coordinator to join our team In this role, you'll support CW Retail pharmacies with achieving and maintaining their Quality Care Pharmacy Program (QCPP) accreditation, in turn helping our pharmacies deliver the highest standards of care.

You'll play a key role in maintaining compliance with QCPP standards, and driving continuous quality improvement initiatives across the CW Retail Network. From coordinating the development and review of policies and procedures to providing guidance to pharmacies, you'll ensure our teams are well-equipped to achieve and maintain accreditation.

Role Responsibilities

  • Lead the development, implementation, and maintenance of a business-wide quality system that meets the Australian Community Pharmacy Standard (AS 85000:2024) and QCPP requirements.

  • Coordinate and support QCPP accreditation processes across all CW Retail pharmacies, ensuring each site achieves and maintains compliance.

  • Partner with management to prepare pharmacies for accreditation, monitor progress, and manage any required remedial actions.

  • Drive continuous improvement by analysing assessment outcomes, developing action plans, and leading the implementation of improvement initiatives.

  • Develop and maintain quality documentation, including policies, procedures, and guidelines, in collaboration with Subject Matter Experts (SMEs) to ensure consistency and compliance.

  • Provide practical advice, training, and communication to pharmacy teams to strengthen understanding of accreditation standards and promote a culture of quality, safety, and compliance.

About You

  • You have experience in Community Pharmacy and a genuine passion for delivering quality patient care.

  • You have a strong understanding of accreditation standards and pharmacy compliance requirements.

  • You're known for your keen eye for detail and commitment to excellence in everything you do.

  • You're highly organised, able to juggle multiple priorities while keeping projects on track.

  • You have strong analytical and problem-solving skills, with the ability to turn insights into action.

  • You're confident using technology, with excellent IT and Microsoft Office skills.

  • You're a clear and confident communicator, able to collaborate effectively with a wide range of stakeholders.

  • Experience with QCPP accreditation or auditing and compliance will be highly regarded, but not essential — we'll support you to learn and grow in the role.

Benefits
  • Career growth and development opportunities in a supportive and collaborative working environment
  • Access to discounts across all our affiliated brands, as well as other retail partnerships
  • Free annual flu vaccinations
  • Access to EAP

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