Remediation Support Centre Role

4 days ago

Parramatta, New South Wales, Australia Hays Full time

Remediation Support Centre Role

Position:
Remediation Support Centre Specialist

Location:
Parramatta Square, Sydney

Employment Type:
Hybrid (3 days in office, 2 days WFH)

Contract Duration:
Minimum 6 months

Start Date:
ASAP

Day Rate:
$560 including superannuation

About the Role:
Join a leading Big 4 Bank as a Remediation Support Centre Specialist. This role is based in the vibrant Parramatta Square and offers a hybrid working arrangement. We are seeking a dedicated professional with RG146 certification to manage and resolve Wealth Advice Remediation Matters.

Key Responsibilities:

  • Manage large volumes of inbound and outbound calls related to Wealth Advice Remediation Matters.
  • Identify customer needs, provide first point resolution where possible, or escalate as required.
  • Research customer queries and deliver timely, customer-centric solutions.
  • Maintain records of all customer correspondence and supporting documentation
  • Investigate, case manage, and resolve Deceased Estate cases, including locating relevant documentation, corresponding with beneficiaries/executors, and processing payments.
  • Record and request payment re-issues and log unclaimed monies tasks.

Requirements:

  • RG146 certification is a must.
  • Strong communication and customer service skills with contact centre experience
  • Ability to manage and resolve complex cases.
  • Proficiency in using CRM systems and SharePoint.
  • Excellent organizational and time management skills.

Benefits:

  • Competitive day rate of $560 including superannuation.
  • Hybrid working model with flexibility.
  • Opportunity to work with a prestigious Big 4 Bank.
  • Professional development and training opportunities.

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