Customer Support Specialist

22 hours ago

The Rocks New South Wales, Australia Honey Insurance Full time $60,000 - $90,000 per year

Help reinvent home insurance and deliver service that makes customers smile.

If you're passionate about delivering amazing customer experiences, we want you on our team We're growing our Customer Support team and looking for exceptional specialists to join us from 20 October 2025. We have a number of full-time positions available. Please note these opportunities are open to Sydney based candidates only.

Who We Are

We're shaking up the home insurance industry As a disruptor in the insurance space, we're expanding our team to drive our mission forward. We combine smart technology with exceptional service to create home insurance that's simpler, faster, and more customer-friendly. Our innovative approach includes smart sensors that help prevent incidents before they happen, a streamlined digital experience, and genuine human support when customers need it most.

About The Role

As a Customer Support Specialist, you'll be the friendly, knowledgeable voice of Honey, helping customers understand their policies, solving problems, and creating moments they remember for the right reasons.

Whether it's guiding a customer through their smart sensor set-up, explaining coverage in plain English, or finding the right solution when something's gone wrong, you'll combine great communication with genuine care.

Day to day, you will:

  • Respond to customer enquiries via phone, web chat, email, and other channels
  • Explain policy features, coverage options, and sensor technology in a simple, clear way
  • Provide quotes and guide customers through policy purchase, renewal, and retention conversations
  • Process policy changes, renewals, cancellations, and payment queries
  • Gather and share customer feedback to help shape our products and processes
  • Handle concerns with empathy and professionalism, resolving them where possible or collaborating with colleagues to find solutions

What You'll Bring

  • At least 2 years' customer service experience (contact centre preferred but not essential)
  • Strong communication skills, able to explain complex ideas simply and clearly
  • A knack for active listening and empathy, even in tricky situations
  • Proactive problem-solving and the confidence to ask great questions
  • Attention to detail and accuracy in customer records
  • Flexibility to work on a rotating roster between 8am–7pm (Sydney time)

Why You'll Love Honey

  • Competitive salary package, plus performance-based incentives
  • Comprehensive training and ongoing development
  • Flexible roster system for both stability and work-life balance
  • Hybrid work model blending office collaboration with remote flexibility
  • Monthly team lunches, social events, and a culture that values every voice
  • The chance to work in a business that's genuinely innovating, where your feedback can influence the next product release

Our Hive Culture

At Honey, we do things differently. You'll notice this from your first interaction with our team through to your first day with us. We challenge expectations, seek better ways of working, and value innovation at every turn.

We're exceptional at what we do, and every team member brings unique talent to our hive. As an equal opportunity employer, we're committed to diversity and inclusion, it's in our DNA, not just something we talk about.

A Few Formalities

Because we're an AFSL-regulated business, this role requires background checks (including a National Police Check) and meeting "good fame and character" standards. Candidates must be Sydney-based.

Ready to help us change the future of insurance?

Apply now and join the hive.

(No recruitment agencies, please. We've got this covered.)

  • Customer Support Associate

    2 weeks ago

    The Rocks, Australia Humanitix Full time

    Streem is the ANZ market’s leading media intelligence group, delivering comprehensive and realtime Print, Online, TV, Radio and Social media monitoring, insights and reporting rom its market launch in 2017, Streem has grown rapidly to service over 500 of Australia and New Zealand’s largest corporate and government organisations including Telstra,...

  • Customer Banking Specialist

    5 days ago

    Moree, New South Wales, Australia Commonwealth Bank - Retail Banking Services Full time $60,000 - $80,000 per year

    lease note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster: Roster - full time roster Monday, Tuesday, Thursday 8.45am - 5.00pm Wednesday, Friday 8.30am - 5.00pm Do work that matters As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking...

  • Customer Service Specialist

    5 days ago

    Macquarie Park, New South Wales, Australia Dexcom Full time $60,000 - $80,000 per year

    Australasian Medical and Scientific Limited (AMSL) and New Zealand Medical & Scientific (NZMS):At AMSL and NZMS, we are committed to our mission of revolutionizing diabetes care and management. As subsidiaries of Dexcom, a global leader in CGM technology, we provide patients and healthcare professionals with innovative solutions to help manage diabetes. Our...

  • Customer Care Representative

    24 hours ago

    Mascot, New South Wales, Australia FutureYou Full time $104,000 - $130,878 per year

    Customer Care SpecialistMedical Devices | Based in Mascot, NSW12 month Fixed Term ContractClient Description:Join a global leader in the medical technology sector, known for its innovation, integrity, and inclusive culture. With a strong focus on customer experience and employee wellbeing, they offer a supportive environment where your contributions truly...

  • Seeking a Retail Sales Specialist with Personality +

    1 week ago

    The Rocks, Australia Hunting Hue Full time

    This is an on-site role for a Retail Sales Specialist at Hunting Hue located in The Rocks, NSW. As a Retail Sales Specialist, you will be responsible for providing exceptional customer service, assisting customers with product selection, and driving sales. You will also be responsible for maintaining store cleanliness, organising merchandise, and processing...

  • Customer Engagement Specialist

    2 weeks ago

    Macquarie Park, New South Wales, Australia DXC Technology Full time $104,000 - $130,878 per year

    Job DescriptionDXC Technology (NYSE: DXC) – where talented individuals embrace change, seize opportunity, and help shape the future of customer success.DXC has a strong and established presence in the Australian insurance sector. We manage workers' compensation claims as an agent in Victoria and also oversee self-insurance and general insurance claims...

  • Customer Service Officer

    1 week ago

    Hay, New South Wales, Australia Bendigo Bank Full time $104,000 - $130,878 per year

    It starts here. With Bendigo Bank… and you.We've never been 'just a bank'. Just like you should never be 'just an employee'. We're united in our belief that in banking, better can be bigger, and together we're making it happen.Your role as a Customer Service Officer puts you in the driver's seat of our service delivery, giving you the autonomy to do what...

  • Personal Support Specialist

    1 week ago

    South West Rocks, New South Wales, Australia beBeeCare Full time $60,000 - $80,000

    We are seeking a Personal Support Specialist to join our team.As a Personal Support Specialist, you will play a vital role in ensuring the physical, emotional and lifestyle needs and wants of our residents are met.You will work closely with the Registered Nurse to implement clinical and care interventions as documented in the resident's plan of care.Support...

  • Sales Support Specialist

    22 hours ago

    Orange, New South Wales, Australia Master Builders Association of New South Wales Full time $40,000 - $60,000 per year

    We are currently looking for a Member Services Representative to join us in our Orange office on a part time basis.If you are self-motivated, passionate about delivering great customer service, enjoy a fun team environment and have a background in business administration then we would love to hear from you.Master Builders is the leading industry association...

  • Assistant Manager, Altitude Restaurant

    1 day ago

    The Rocks, New South Wales, Australia Shangri-La Hotel Sydney Full time $90,000 - $120,000 per year

    About the role The Assistant Manager, Altitude is a full-time position Shangri-La Sydney, located in the iconic The Rocks district. In this role, you will play a key part in overseeing the day-to-day operations and customer experience at our Altitude Restaurant, ensuring the highest standards of service and hospitality.What you'll be doingReporting to the...