Customer Support Associate

2 days ago

The Rocks, Australia Humanitix Full time

Streem is the ANZ market’s leading media intelligence group, delivering comprehensive and realtime Print, Online, TV, Radio and Social media monitoring, insights and reporting

rom its market launch in 2017, Streem has grown rapidly to service over 500 of Australia and New Zealand’s largest corporate and government organisations including Telstra, Qantas, Bunnings, Woolworths, Lendlease and more than half of the federal government.

Technology and people are at the centre of Streem’s growth, with a team of 150+ account managers, engineers, product specialists, media analysts and a leadership team driving the company’s platform and market offering.
- You'll be working with a group of 150+ dedicated, motivated, and loyal staff.
- We are lucky enough to have in-house dining (lunch and a snack bar) prepared 4 days a week by Streem’s dedicated Chef Meg
- A range of corporate discounts on homeware, kitchenware, movie vouchers, tech gear, and much more.
- Paid Parental Leave.
- Novated Leasing
- Access to education and training paid for by Streem, to the value of $3k per year for each staff member + access to salary sacrifice.
- Additional leave including your birthday and wellbeing days when you need them.
- Access to an Employee Assistance Program (EAP), providing you an outlet for confidential support in your personal and professional life.
- Pet friendly office.
- External reward activities based on performance.

The Customer Support role is split between existing customer and internal team support. You will be required to support Streem’s existing customers in using the company’s real-time media intelligence platform and to provide day-to-day customer service, as well as supporting Streem’s team of Account Managers.

Role-specific duties
- Supporting Streem's Account Management team with day-to-day tasks associated with customer support, including data entry, brief building, brief exports and testing new products
- Building new customer briefs and working alongside the Account Management team to deploy the Streem product to new customers
- Producing, reviewing, and delivering media and insights reports using Streem’s proprietary technologies
- Liaising with Streem’s Account Management and Operations teams, providing feedback regarding customer requests to ensure the platform/product meets their requirements
- Producing transcripts, summaries, and downloadable media items
- Database maintenance, data entry, and exporting data for reporting
- Quality control of news content flowing through the platform
- Preparing media brief documentation for clients
- Other duties as determined by Streem from time to time

What you'll be responsible for
- Query HandlingAddress and resolve queries, questions, and problems to ensure positive customer outcomes and experiences
- Query Handling (online / live chat)Address and resolve queries, questions, and problems via online platforms to ensure positive customer outcomes and experiences

Skills you'll need
- Written communicationWrites in a clear and structured format to convey information and ideas effectively to a target audience
- Service orientationActively seeks and develops strategies to help key stakeholders
- Verbal communicationSpeaks clearly to convey information effectively to a target audience

**Salary**: From $44,643.43 per year

Application Question(s):
Work Location: Hybrid remote in The Rocks, NSW 2000

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