Experience Coordinator

Welcome to Publicis Groupe ANZ

Here you will get an inside look at life within our network, including the brilliant people working across our agency brands. Publicis Groupe is a world leader in marketing communication and digital business transformation, driven through the alchemy of data, creativity, media, and technology.

Our connected platform of companies and capabilities is more than an operational framework.

It's a cultural model we've built to unite our people in a collaborative way of thinking and working. Publicis Groupe offers its clients seamless access to the expertise of its 80,000 talents across 100 countries globally.

In Australia, our powerhouse of marketing capabilities stretches across Creative agencies (Saatchi & Saatchi, Leo, Publicis Worldwide), Media agencies (Starcom, Zenith, Spark Foundry, Performics, Atomic 212), Razorfish, Digitas, Epsilon, Arc, Prodigious, PXP, PMX, and PR (Herd MSL). We also have Publicis Sapient driving digital business transformation for our clients.

Publicis Groupe is looking for an Experience Coordinator to join their busy but fun Experience Team in our stunning Pyrmont Office.

The Role:

The Experience Coordinator role is key to the success of the business, by maintaining our space to enable smooth running of the day to day. You will be supporting the Experience Manager/s in our office space which will involve routine work as well as assistance with the ebb and flow of the agency's demands.

Alongside the other members of the Experience Team, including the Experience Manager and Experience Executives, you will be responsible for ensuring that the overall operation of the office is at the highest standard for both visitors and our people with everything they need to do a great job.

What you'll be doing:

• Support Experience Team in creating an upbeat environment on the floors.
• Contribute to the organisation and execution of events.
• Maintain stock levels of refreshments across floors in kitchen breakout, tea stations, coffee machine areas, snack cupboards
• Conduct weekly inventory of office supplies, groceries and drinks and ordering with suppliers as needed.
• Maintain all shared print areas and utilities are well stocked, organised and replenished to a high standard.
• Respond to staff stationery and print requests.
• Organise weekly milk and bread deliveries, monitoring all 'use-by' or 'best before' dates and exchanging when required.
• Collect and distribute any mail or packages to staff on floor from reception daily.
• Arrange any couriers for collection. Liaise with ground floor reception for collection
• Responsible for the presentation standards of the shared meeting rooms.
• Ensure water, drinks and refreshments are available for guests as requested.
• Ensure all rooms are AV ready for meeting rooms & resolve any IT issues.
• Ensure all drinks, breakfast items & cutlery/crockery are stocked well and always available.
• Escalate any maintenance issues on floor and arrange/find suitable solutions.
• Assist with set up of events and liaise with other experience team members when needed.

What you can bring:

• Experience working in a customer service-related role: e.g. reception, office assistant, hospitality, retail, airlines, hotels.
• Senior First Aid training an advantage.
• Intermediate Microsoft Office skills.
• Be an engaging, personable individual with a positive and outgoing demeanour.
• Committment to sustainable workplace practices.
• High standard of presentation, both personally and in your surroundings.
• Great team worker and calm under pressure.
• Can operate effectively with little or no supervision and can manage multiple tasks at once without becoming overwhelmed.
• Proactive and solutions focused – able to anticipate issues before they arise.
• Comfortable communicating with senior stakeholders, internal and external.
• You will suit a creative, energised, dynamic working culture.

What we can offer you:

Be a part of the Publicis Groupe family, recent winner of the Employer of Choice Awards and one of the world's most progressive and dynamic modern communications businesses. You can learn more about us at

Enjoy all the perks that come with our network offering:

• A comprehensive Wholeself program supporting physical, mindful, and financial wellbeing.
• A creative, lively, and rewarding office environment where people love working with each other, supported by our Publicis Liberté flexibility approach — "working your way with us."
• Access to our Global AI Platform Marcel, connecting Publicis Groupe employees with opportunities for career mobility and collaboration across our global network.
• Extensive Learning & Development opportunities including more than 15,000 learning programs via our online learning platform, Marcel Classes.
• A culture of open feedback and support to reach your goals through our Career Conversations program.
• A committed Diversity, Equality, and Inclusion strategy driven through our Viva Women, Égalité, enABLE, EmbRACE, and Écologique committees.
• Leave benefits including Birthday Leave, Flexible Public Holidays, and an additional 5 days of leave after 2 years of service.
• Work Your World program enabling employees the flexibility to work from anywhere in the world for up to 6 weeks per year.
• Parental leave policy with up to 18 weeks based on tenure, paid primary carer leave, secondary carer swap, and Cub Care leave.
• Access to counsellors, psychologists, and professionals through Sonder, an all-in-one digital wellbeing technology platform designed to support psychological, medical & safety needs.
• A workplace that stands together to provide a more open, supportive, and recovery-forward culture for all employees with life-threatening illnesses. Read more about our Working With Cancer Pledge:
• Proud partners of Diversity Council Australia, Pride in Diversity, Family Friendly Workplaces, Supply Nation, and the Australian Disability Network.

If you don't tick every box in this ad, please don't rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who share our values of inclusion, collaboration, adaptability, fearlessness, and integrity rather than ticking boxes — so if this role resonates with you, please apply.

Diversity. Inclusion. Equity. More than just words; these are part of our DNA. At Publicis Groupe, we are committed to the inclusion and recognition of all people regardless of race, age, culture, ability, ethnicity, gender identity or expression, sexual orientation, marital status, and religious affiliation. We believe that to deliver the best solutions to our clients, our people need to reflect the diverse communities in which our clients operate. We value diversity and the skills, knowledge, and experience that difference brings to our culture and solutions.

Uniqueness is powerful; without it, we wouldn't be where we are today. So be you — we like it that way.

We are committed to providing reasonable adjustments for people with disability or those that require additional support throughout the application process. If you need any assistance or adjustments, please contact us via ; your personal information will be kept confidential.