Employment Consultant

About Us

MTC FutureReady is an independent social enterprise that is here to help people take practical steps towards real progress. Our focus is to empower people from all backgrounds to improve their skills and their employment prospects.

Our targeted training programs, meaningful employment services and unbeatable support are all designed to bring about fresh possibilities and drive life-changing transformation. Every year we support more than 20,000 people with new skills, confidence and opportunities across New South Wales, Queensland, Victoria and the ACT.

About the Role

We are seeking a motivated and results-driven Employment Consultant - Workforce Australia (WFA) to join our Employment Services team at South Brisbane on an ongoing full-time contract.

Our Employment Services division is dedicated to generating opportunities that empower and encourage people to find gainful employment and make a positive contribution to their community. We deliver a holistic program which assists and supports jobseekers in securing employment through case management, coaching, work skills training, pre-vocational training, and job matching. We gain success through forming partnerships with key organisations in government, business, and the wider community.

Reporting to the Area Manager, the duties of an employment consultant will include:

• Managing a caseload of jobseekers with the objective of finding them suitable and sustainable employment through improving their capacity to work by addressing non-vocational and vocational barriers.
• Guide and support customers with non-vocational barriers through coaching, mentoring, and connecting to additional community support.
• Partner with customers to ensure customers feel consulted and supported and have a plan that is tailored to their individual needs and goals.
• Utilise MTC external partnerships to develop co-case management strategies to support customers with intensive interventions.
• Refer customers to Allied Health team to support them in overcoming identified barriers.
• Support customers in finding work through sourcing vacancies and brokering introductions to employers.
• Build rapport with customer, understand their goals, progress, and circumstances including managing expectations.
• Show empathy, respect and understanding of the customers' needs.

About You

The ideal applicant we are seeking will have:

• Extensive case management experience.
• Highly developed communication and interpersonal skills with the ability to forge effective relationships with a wide range of key stakeholders.
• Strong positive problem solving, conflict resolution skills and mentoring and coaching ability.
• Strong listening skills and an ability to handle challenging customer behaviour.

Why Choose Us

For us, it's more than just work. At MTC we help people take meaningful steps forward in work, and in life. When you join us, you'll become part of a purposeful, empowering and rewarding workplace. The bonus is that the experiences, support, and training you gain here will also help you grow as an individual.

We are an equal opportunity employer, and at MTC, you will be working in a diverse and inclusive environment. Aboriginal and Torres Strait Islander peoples and people with lived experience of disability are welcome and strongly encouraged to apply. If there are reasonable adjustments to a recruitment process, role, or your work environment to help you, let us know.

Our core values of empathy, innovation, collaboration, and achievement, create a people-centric culture that empowers us to do what it takes for our customers to know that they matter.

• We offer great benefits when you join the MTC team:
• Salary packaging (including meal and entertainment benefits) which means more in your take-home pay and novated leasing options
• Access to retail and lifestyle discounts and benefits
• ME Days providing an opportunity to focus on your wellbeing and spend time with friends and family
• Career growth and development opportunities including comprehensive on the job training
• Recognition and Reward scheme including regular peer nominated Awards
• Employee Assistance Program with access to free confidential counselling
• Free flu vaccinations and other health and wellbeing initiatives
• Flexible working arrangements
• Paid Parental leave

Now is the time to act and be rewarded by making a difference to your community. To learn more about MTC opportunities, go to 

Applications are being reviewed as they are received, so we encourage you to apply as soon as possible with a resume and cover letter.

As part of our commitment to the safety of the children and vulnerable communities we work with, you will be required to undergo a Nationally Coordinated Criminal History Check and maintain a valid Working with Children Check (funded by you). As this role requires access to Department of Social Services systems, you will be required to set up a myID account.