Cybersecurity Support Engineer

Location: Australia (Canberra, Sydney) 

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Cybersecurity Support Engineer to contribute to the success of our rapidly growing business.

As a Cybersecurity Support Engineer, you will:

• Provide technical support for customers via phone, chat, and web-based solutions. 
• Provide on-site troubleshooting assistance when required at the customer's location.
• Collect, analyse, and investigate of the reported problem; recommend corrective actions and provide a resolution by means of debugging, packet captures, and traffic flow analysis.
• Reproduce customer environments on lab equipment for duplication and problem resolution.
• Communicate with the Engineering/Development team to report and resolve product issues.
• Own and manage technical cases and provide corrective actions based on analysis and troubleshooting.
• Create technical articles and bulletins to improve the internal and external knowledge base.
• Develop core competency on Fortinet's product line and technologies.
• Be asked to provide assistance to the Professional Services team if required.
  • These tasks include, developing a clear overall understanding of the customer requirements (project scope, technical requirements and solution design).
• Assist in the deployment, configuration, cut over, testing and troubleshooting of Fortinet security solutions in customer environments.
• Be responsible for the delivery and administration of assigned Professional Services engagements, including: 
  • Creation of Statements of Work.
  • Daily / weekly summary reports.
  • Effectively communicates relevant project information to Fortinet management as appropriate.
  • Followings up with customer and internal Fortinet departments to ensure project documentation is completed:
    • Creation of Statement of Work document
    • Acknowledgement of work performed including work complete signing
    • Knowledge Transfer
    • Customer satisfaction surveys

We Are Looking For:

An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:

• Australian citizen with NV2 or NV1 Security Clearance.
• Experience working as engineer in telecommunication, networking or security industry or equivalent education.
• Good knowledge of OSI model and TCP/IP protocol.
• Administrative knowledge of Windows, Unix or Linux.
• Proficient spoken and written English.
• Positive, communicative, and customer-oriented attitude.
• Having any of industry certificates is an advantage (NSE4, NSE7, CCNA, CISSP, CCNP).
• Basic experience with security devices (Firewalls, IPSs, Mail Security Gateways etc.).
• Knowledge of dynamic routing protocols and its implementation (OSPF, BGP).
• Knowledge of authentication protocols and methods (LDAP, SSO, 2-factor authentication etc.).
• Knowledge of database maintenance and SQL.
• Bachelor's / Master's Degree in Electrical Engineering or Computer Science or equivalent experience.

Why Join Us:

At Fortinet, we embrace diversity and inclusivity. We encourage applications from diverse backgrounds and identities. Explore our welcoming work environment designed for a rewarding career journey with an attractive Total Rewards package to support you with your overall health and financial well-being. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.

We will only notify shortlisted candidates.

Fortinet will not entertain any unsolicited resumes, please refrain from sending them to any Fortinet employees or Fortinet email aliases. Should any Agency submit any resumes to Fortinet, these resumes if considered, will be assumed to have been given by the Agency free of any related fees/charges.

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