Associate Support Engineer

1 week ago

Sydney, New South Wales, Australia Exclusive Networks Full time $60,000 - $90,000 per year

About NEXTGEN, An Exclusive Networks Company.
NEXTGEN, an Exclusive Networks Company, is a unique, next-generation business model, helping drive growth for technology vendors, reseller partners, and end-customers. We specialise in offering a carefully curated and complementary portfolio of leading enterprise software and value-added cloud solutions.

Our collaborative approach makes it easy for technology partners to do business with scaling startups through to globally recognised blue-chip vendors offering innovative and evolving product solutions and services.

About You
We are seeking a motivated
Associate Support Engineer
with at least one year of experience, ideally with exposure to
cybersecurity environments
. This role is perfect for someone eager to learn, expand their technical expertise, and grow within a highly skilled team. You will provide frontline support to clients while gaining hands-on experience with leading security technologies.

About The Role

  • Provide on-site, phone, email, and remote IT support to clients.
  • Troubleshoot and resolve network and IT-related issues with a focus on security technologies.
  • Research, test, and implement IT and cybersecurity solutions.
  • Work across multiple vendors and technologies to deliver high-quality support and solutions.
  • Collaborate with senior engineers and contribute to team projects.

From time to time you may be required to assume additional responsibilities other than those specified above.
Key Attributes

  • Minimum 1 year of experience in a networking or IT support role (cybersecurity experience highly regarded).
  • IT-related qualification or equivalent experience.
  • Preferably certified in EDR (Endpoint Detection & Response) or other security solution vendors.
  • Strong troubleshooting and problem-solving skills.
  • Good communication, presentation, and teamwork abilities.
  • Eager to learn and develop new technical skills.

Only applicants with full working rights in Australia will be considered.

We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need. Please click here to review our Diversity and Inclusion Policy for further information.

We care about your data: please click here to read our Recruitment Data Protection Policy prior to applying, and therefore sharing your data with us.

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