Head of Operations

2 weeks ago


Melbourne, Victoria, Australia Future Fluent Full time

Head of Operations – High-Growth Tech Scaleup

BASED IN BRISBANE, QLD (would require re-location) | Equity on offer

About the Company

A client of ours is a rapidly scaling Australian tech business that has recently hit major recurring revenue milestones. They keep the team intentionally lean and rely heavily on automation, smart systems, and a culture of ownership. The product combines hardware + software, and has a global client base including owning 95% of the Australian market in their space.

They are moving from founder-led to process-led, creating the need for a hands-on, outcomes-focused
Head of Operations
.

About the Role

This role leads all post-sale operations, split across:


• 50% Customer Success


• 40% Support


• 10% Logistics & Fulfilment

You'll build structure, refine workflows, and ensure customers are onboarded, supported, and retained at scale. You'll introduce better systems, manage a small operations team, coordinate fulfilment partners, and support forecasting as the company continues rapid growth.

Ideal candidates will have helped scale a SaaS business from ~$2m → ~$20m ARR, or a hardware business from ~$5m → ~$50m.

About You

You're self-aware, low-ego, and thrive in environments where things move fast.

You're hands-on, action-oriented, calm under pressure, and comfortable creating structure without slowing things down.

You enjoy solving problems, building processes, and working across CS, support, logistics, and cross-functional teams.

Experience in high-growth tech is essential.

Apply

If this sounds like you, please apply or reach out for a confidential chat.


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