Head of Operations

2 weeks ago

Melbourne, Victoria, Australia Ingenia Communities Full time

At Ingenia, we're all about building belonging.

As an ASX 200 listed company, Ingenia owns and operates a growing network of over 100 lifestyle communities and holiday parks across Australia. Our portfolio includes over 15,700 income-generating sites, with more than 11,000 residents calling our communities home each day, and over 1.2 million guest nights enjoyed annually across our holiday parks.

Whether someone is staying for a weekend or settling in for years, we're focused on creating warm, inclusive spaces where people truly feel at home.

Our people care deeply; about their work, their communities, and making a real difference. We're bold, customer-focused, and always improving. At Ingenia, you're empowered to grow, contribute, and create moments that matter.

Do what matters. Know you matter.Join us and help bring great experiences to life, starting with you

We are currently hiring a Head of Operations – Residential based out of either Sydney or Melbourne.

Reporting to the Executive General Manager – Residential, this role will see you lead a high-performing team, drive operational excellence, and make a real impact on the lives and experiences of our residents. As Head of Operations, you'll play a pivotal role in delivering our customer promise across a portfolio of Lifestyle, All-Age Rentals, and Gardens communities.

Benefits

  • Heavily discounted accommodation at Ingenia Holiday Parks
  • Employee share options
  • Retailer discounts
  • Novated Lease options
  • Hybrid working options
  • Up to 26 weeks paid parental leave

Key Responsibilities

  • Champion a customer-obsessed culture, ensuring every community brings our HOME principles to life.
  • Lead and develop Area and Community Managers to deliver exceptional resident experiences.
  • Oversee financial performance, budgets, and capital plans to ensure sustainable growth.
  • Drive operational standards, compliance, and asset management across a diverse portfolio.
  • Influence strategy, lead change, and deliver large-scale projects and refurbishments.

About You

  • Proven experience leading large, geographically dispersed teams.
  • Strong operational leadership in community or site management.
  • Strategic thinker with a track record of improving performance and customer experience.
  • Skilled in coaching, influencing, and building collaborative partnerships.
  • Ability to navigate complex issues, legislative requirements, and drive change.

Recruitment Process

  • Apply via Ingenia's website (no cover letter needed)
  • Phone conversation with Talent Acquisition team
  • Interviews
  • Background Checks
  • Receive your offer, and join your team that values your contribution and collaboration

All applicants must be able to work in Australia and provide evidence of working rights, as well as undergo a National Police Check.

To learn more about what it's like to work with Ingenia, take a look at our LinkedIn page here.

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