Field Service Engineer

1 week ago

Tullamarine VIC, Australia Tomra Full time $60,000 - $80,000 per year

Position Overview:

As a Field Service Engineer, you will be responsible for delivering high-quality service to ensure enhanced machine performance and an excellent customer experience. We are looking for someone who is hands-on, presentable, and eager to work in a customer-facing role. Our Field Service Engineers are team players who think critically, take initiative, and demonstrate grit in getting things done. They work independently and as part of a team to ensure our solutions are delivered, installed, and maintained on an ongoing basis.

Field Service Engineers have an aptitude for machine operations, mechanical, electrical, computational, and operational, as well as electrical assembly and installation. He/she is responsible for meeting customer supply demands to ensure all aspects of end-to-end system quality are met, from installation to preventative maintenance, ensuring our customers receive optimal results from our machinery.

Key Responsibilities:

  • Ensure machines are performing to customer expectations.
  • React to machine issues in the field within an appropriate timeframe and ensure prompt resolution. Where an easy fix is not possible, ensure customer is well informed of the plan and potential costs.
  • Problem solves for operational or mechanical efficiency.
  • Troubleshoot machine problems and/or performance issues through to resolution.
  • Perform preventative maintenance to include undertaking pre-season and post-season servicing of machines, and work to enhance ongoing performance [of] the machines.
  • Complete removal and installation of mechanical components such as shafts, bearings, belts, motors.
  • Work collaboratively with engineering and/or research and development to improve work instructions and/or assist in the writing and editing of "build as" assembly and testing procedure documents.
  • Maintain close relationship with sales leadership by providing customer updates and advising on any potential sales opportunities or customer concerns for follow-up action(s).
  • Maintain close relationship with customer care centre (CCC) team and provide regular updates.
  • Actively contributes to continuous improvement activities.
  • Ensure use of company tools and equipment is done correctly and are maintained to a level to prevent unnecessary or premature deterioration.
  • Assist with training and development of new Field Service Engineers, as requested.

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