
User Experience Engineer
2 weeks ago
Our client is looking for a User Experience (UX) Engineer to join their Technology team. This role will provide critical support to their end users, with a focus on delivering exceptional Level 1-3 support, VIP staff assistance, and leading a significant device rollout initiative. The ideal candidate will have strong technical expertise, excellent problem-solving skills, and a customer-centric approach to delivering white glove support.
This is initially a 6-month contract, with a likelihood of extensions, is based in Melbourne Western Suburbs and requires the successful candidate to be fulltime in the office, but a hybrid arrangement my be possibile in time.
Please note, to apply applicants must have the following:
- The requisite skill and experience defined below,
- At least a Working Visa or Australian Permanent Residence working rights, and
- At least 2 years of local working experience.
Experience Required:
- 3 years of experience in UX/EUC support, including Level 1-3 technical support.
- Proven experience supporting VIP staff or executives with a customer-focused approach.
- Strong troubleshooting skills across Windows and mobile platforms (iOS/Android) with the ability to adapt to changing requirements and challenges.
- Familiarity with device management tools such as Microsoft Intune and VMware Workspace One.
- Hands-on experience with large-scale device rollouts and migrations.
- Experience with Cisco AV equipment setup and support.
- Excellent communication (written & verbal) and interpersonal skills, with a focus on delivering "white glove" service.
- Ability to manage multiple priorities in a fast-paced environment.
- Team focused, flexible and with an attention for detail.
- Organised and able to prioritise work while working autonomously or collaboratively.
Preferred Qualifications:
- Information Technology, Computer Science, or a related field (or equivalent experience) qualification.
- Certifications such as Microsoft Certified: Modern Desktop Administrator, VMware Certified Professional, or Cisco Collaboration certifications.
- Experience with ITIL processes or other IT service management framework.
Notes:
- Only shortlisted candidates will be contacted.
- Your daily rate will depend on skills and experience.
- The role if fulltime onsite.
- Start date is ASAP.
- A job description is available upon request.
If you feel this role is for you, then please press "Apply" now -->
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