User Experience Engineer

1 week ago

Tullamarine, Australia Vertali APAC Pty Ltd Full time $90,000 - $120,000 per year

Our client is looking for a User Experience (UX) Engineer to join their Technology team. This role will provide critical support to their end users, with a focus on delivering exceptional Level 1-3 support, VIP staff assistance, and leading a significant device rollout initiative. The ideal candidate will have strong technical expertise, excellent problem-solving skills, and a customer-centric approach to delivering white glove support.

This is initially a 6-month contract, with a likelihood of extensions, is based in Melbourne Western Suburbs and requires the successful candidate to be fulltime in the office, but a hybrid arrangement my be possibile in time.

Please note, to apply applicants must have the following:

  • The requisite skill and experience defined below,
  • At least a Working Visa or Australian Permanent Residence working rights, and
  • At least 2 years of local working experience.

Experience Required:

  • 3 years of experience in UX/EUC support, including Level 1-3 technical support.
  • Proven experience supporting VIP staff or executives with a customer-focused approach.
  • Strong troubleshooting skills across Windows and mobile platforms (iOS/Android) with the ability to adapt to changing requirements and challenges.
  • Familiarity with device management tools such as Microsoft Intune and VMware Workspace One.
  • Hands-on experience with large-scale device rollouts and migrations.
  • Experience with Cisco AV equipment setup and support.
  • Excellent communication (written & verbal) and interpersonal skills, with a focus on delivering "white glove" service.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Team focused, flexible and with an attention for detail.
  • Organised and able to prioritise work while working autonomously or collaboratively.

Preferred Qualifications:

  • Information Technology, Computer Science, or a related field (or equivalent experience) qualification.
  • Certifications such as Microsoft Certified: Modern Desktop Administrator, VMware Certified Professional, or Cisco Collaboration certifications.
  • Experience with ITIL processes or other IT service management framework.

Notes:

  • Only shortlisted candidates will be contacted.
  • Your daily rate will depend on skills and experience.
  • The role if fulltime onsite.
  • Start date is ASAP.
  • A job description is available upon request.

If you feel this role is for you, then please press "Apply" now -->

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