Rostering and Client support officer

Job Title: Part-Time Operations & Client Support Officer
Location: Remote
Employment Type: Part-Time
Hours: 15–20 hours per week (flexible)
Reports To: Operations Manager

About Us

Caring Harbour is a NDIS & Aged care provider dedicated to supporting people with disability to live independently, reach their goals, and participate fully in the community. We take pride in our personalised, person-centred services and the strong relationships we build with both participants and staff.

Role Overview

We are seeking a friendly, organised, and proactive Part-Time Operations & Client Support Officer to join our growing team. In this dynamic role, you'll be responsible for coordinating rosters, maintaining essential paperwork, regularly checking in with clients and support workers, and supporting business development initiatives.

Key Responsibilities

Rostering

• Prepare and manage staff rosters based on client needs and staff availability

• Handle shift changes, cancellations, and urgent requests efficiently

• Ensure roster updates are communicated promptly to staff and clients

Administration & Paperwork

• Maintain accurate records for clients and staff (e.g., service agreements, timesheets, incident reports)

• Ensure all documentation meets NDIS standards and internal compliance requirements

• Assist with preparing for audits and reporting needs

Client Engagement

• Regularly touch base with clients to understand and document their needs, preferences, and feedback

• Support updates to care plans and services based on evolving client needs

• Foster positive, respectful relationships with participants

Support Worker Wellbeing

• Check in regularly with support workers to understand their wellbeing, workload, and professional needs

• Escalate concerns and offer support as required

• Promote a positive and communicative work environment

Business Development

• Assist with identifying opportunities to grow the business and expand service offerings

• Support marketing or outreach efforts, including connecting with referrers and stakeholders

• Provide input on ways to improve service delivery and operational efficiency

Required Qualifications & Checks

• NDIS Worker Screening Check (or willingness to obtain)

• Working With Children Check (if applicable)

• Current First Aid & CPR (or willingness to complete)

• Valid driver's licence and access to a reliable vehicle (if travel is required)

Skills & Experience

• Experience in administration, rostering, or client coordination (NDIS or community services preferred)

• Strong interpersonal and communication skills

• High level of organisation, attention to detail, and time management

• Comfortable using Microsoft Office and client/rostering systems (e.g., ShiftCare, AlayaCare, CareMaster)

• Ability to work both independently and collaboratively

• Understanding of NDIS principles (or willingness to learn)

Personal Attributes

• Empathetic, respectful, and client-focused

• Approachable and proactive communicator

• Strong problem-solving abilities

• Maintains confidentiality and professionalism

• Positive attitude and flexible mindset

What We Offer

• Flexible part-time hours

• Supportive and inclusive team environment

• On-the-job training and development opportunities

• Opportunity to grow within the organisation

• Meaningful work that directly impacts people's lives

We Value Diversity

We welcome applications from people with disability, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, and LGBTQIA individuals. If you're passionate about person-centred care and want to be part of a supportive team making a real impact — we'd love to hear from you.

To Apply:
Please send your resume and a short cover letter to [email protected].