Rostering Officer

2 days ago


Melbourne, Victoria, Australia People'S First Choice Australia Full time

People's First Choice Australia is an NDIS registered Disability Services organisation operating across the North West region of Victoria. We support an approach that is: professional, flexible, reliable, empowering for individuals, ethical, collaborative, and accountable. We are on the search for exceptional person to provide support and assistance to clients

**About the role**

In the capacity of Rostering Coordinator, you will be a responsible for responding to staffing requests, rostering staff to clients and meeting the expectations of our clients, participants, referring organisations and staff in a timely manner.

The role will include:

- answering phone calls and assisting with client and stakeholder enquiries
- scheduling of support staff and ensuring all client services are filled in a timely manner
- using a software program to enter service details/Service booking on PRODA

**Key responsibilities for this role**
- Develop rosters to achieve efficiency and maximise the use of resources
- Utilise workforce to cover shift shortfalls
- Roster staff to attend training
- Provide advice and support to internal customers, supervisors and employees throughout the workforce planning and utilisation process, ensuring accurate information is provided to stakeholders
- Produce accurate and informative reports from time and attendance, payroll, and operational reporting systems.
- Ensure compliance with all relevant legislation, standards, and regulations

**Essential Selection Criteria**
- Demonstrated experience in a similar high-volume staff rostering and scheduling role.
- Demonstrated knowledge and understanding of rostering and scheduling processes.
- Experience using Brevity or similar rostering and scheduling software (Experience using Turnpoint care/Brevity is highly regarded).
- Exceptional communication skills, both written and verbal
- Moderate competency in Microsoft Office skills.
- Ability to communicate with a variety of stakeholders.
- Accuracy and attention to detail with data entry.
- Understanding of industrial relations, awards, and agreements and how they impact on rosters
- Demonstrated integrity, professionalism, and high level of resilience; and
- 2 or more years previous experience of rostering, scheduling, or labour hire, preferably in the Communities Services sector, specifically Disability.
- Strong planning and organisation skills with good attention to detail
- be flexible and available to work after hours and weekends, if rostered.

**Job Types**: Part-time, Casual

**Job Types**: Full-time, Part-time

**Salary**: $30.00 - $36.00 per hour

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Christmas bonus
- Performance bonus

Ability to commute/relocate:

- Braybrook VIC: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Certificate I - IV (preferred)

**Experience**:

- Rostering: 1 year (preferred)

Work Authorisation:

- Australia (preferred)


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