Team Leader – Solar Appointment Confirmation

4 days ago

Burleigh Heads, Queensland, Australia Solar Surge Australia Pty Ltd Full time $80,000 - $90,000 per year

We're a fast-growing solar retailer doing 50+ installs a month — and scaling fast.

We're looking for a confirmation and scheduling gun who wants to own the solar appointment calendar, lead the team, and help build the engine that fuels our growth.

This is a hands-on leadership role — you'll be on the phones daily confirming appointments, leading by example, and driving team performance.

You'll inherit a steady flow of 20+ qualified leads every day from our 10+ door-knocking team, manage an existing appointment scheduler, and grow a high-performing confirmation team around you.

What You'll Own
  • Full ownership of the solar appointment schedule — confirmations, reschedules, fill-ins and gap control.
  • Strategic away-trip planning and calendar optimisation to maximise install volume.
  • Personally handle confirmations to keep quality tight and lead from the front.
  • Manage and grow the appointment setting team — recruit, onboard and train new hires.
  • Run structured weekly 1:1 coaching and performance reviews to lift team capability.
  • Work closely with the door-knocking team to convert 20+ daily qualified leads.
  • Set clear KPIs and drive appointment volume to hit aggressive growth targets.
  • Report directly to leadership and help shape the department as we scale.

Who You Are
  • A solar confirmation pro — you know how to fill calendars with high-quality appointments.
  • Strong communicator: clear, confident and fast on the phone.
  • Experienced in training and leading appointment setters or ready to step up.
  • Organised and proactive — thrives in a fast-moving environment.
  • Loves taking ownership and building something, not just following a script.
  • Bonus: away-trip or field scheduling experience.

No generic call centre experience. Solar confirmation background is essential.


Why This Role Is Different
  • Real ownership and autonomy — this is your department to run and grow.
  • Steady pipeline of 20+ qualified leads daily from our 10+ door knocking team.
  • Work directly with leadership — no corporate layers.
  • High-performance environment with clear expectations and upside.
  • Growth pathway into senior operations or scheduling management roles.

Salary: $80,000–$90,000 base + performance bonuses (OTE $130k+)

Hours: Monday to Friday — no weekends

Location: Burleigh Heads HQ

If you're a confirmation and scheduling leader who wants to build something from the ground up and get rewarded for results — we want to talk to you.

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