Support Coordinator

2 weeks ago

Perth, Western Australia Soul Services WA Full time $60,000 - $80,000 per year

Key Skills:

  • Communicate effectively through clear and concise language, both written and oral including case notes and report writing
  • Work independently using initiative and self-direction within scope of practice
  • Provide a systematic, logical approach to problem solving
  • Work cooperatively with team members in a productive way
  • Be calm, patient and understanding to participants needs
  • Be non-judgmental, fair, patient and show a willingness to listen and display empathy
  • Build high quality relationships with external stakeholders
  • Strong time management skills
  • A solution-focused mindset, with a proactive approach to challenges.
  • Strong organisational skills, with the ability to manage multiple priorities
  • A strong self-directed learner, who can find out information, be resourceful

Key Responsibilities

  • Demonstrating a solid understanding of NDIS principles, legislation, systems, and processes to ensure compliance and best practice in the support provided
  • Demonstrated skills and understanding of planning, implementing, and evaluating plans
  • Monitoring and managing the participants budget and coordination of plan
  • Building knowledge of local services and organisations participants can utilise
  • Engaging and coordinating service providers on behalf of the participants and linking participants to relevant providers
  • Meet with and engage participants to implement their plans
  • Engage participants informal support (family, carers etc.)
  • Working with participants to help build their own capacity and independence, while ensuring choice and control
  • Engage with NDIA staff and LAC's
  • Assessing and managing risk in line with Soul Services WA's policies and procedures
  • Achievement of key performance indicators
  • Managing participant expectations, feedback and complaints
  • Provide the NDIA with reports on outcomes and success indicators within the agreed reporting frequency
  • Knowledge and understanding of NDIS Quality and Safeguarding and reporting

To be a successful candidate you will need:

Relevant experience in previous Support Coordination role with a minimum of 2 years' experience.

  • Current Working with Children Check
  • Current Police Clearance
  • Current NDIS Worker Screening Check
  • Valid driver's license and access to a registered roadworthy and insured vehicle (minimum 3rd party property)
  • Quality and Safeguarding NDIS Worker Module
  • Entitlement to work in Australia, and to disclose any pre-existing injury or disease which may be adversely affected by undertaking the inherent requirements of the position

Application Process

If you are seeking a rewarding role that makes a positive difference to the lives of people living with a disability, please send us your resume and cover letter introducing yourself and detailing your experience as a Support Coordinator, including how you can positively impact Soul Services WA and our participants.

Questions

If you have any questions about the role, please contact Tracey Quinn at or mobile

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