Customer Banking Specialist

2 weeks ago

Kununurra Western, Australia Commonwealth Bank Full time $80,000 - $120,000 per year

We are looking for a Customer Banking Specialist to join our Kununurra branch on a full time basis
Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster

Roster (38 hours per week):

  • Monday – Friday 8.30am – 4.50pm

See yourself in our team
The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.

Do work that matters
In this role you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with. Your understanding of your customers and the Bank's offerings means you always know the right specialist to refer customers to for their more complex needs.

More specifically you will:

  • Build a personal connection with customers through meaningful conversations
  • Work with customers to help them use our in-branch technology and digital banking options
  • Ask about and respond to customers' transactional needs in the branch, ensuring they leave satisfied
  • Complete Financial Health Checks to assess customers' financial needs and identify any changes
  • Perform interviews and process applications for personal loans, credit cards and associated products
  • Proactively call customers to build rapport and invite them into the branch for a Financial Health Check or an appointment with a specialist
  • Adhere to the Bank's processes and procedures, including accurately reconciling transactions and reviewing customers' financial positions
  • Engage with customers by participating in community events and fundraising activities
  • Look out for the safety and wellbeing of your team
  • Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement

We're Interested In Hearing From People Who

  • Have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do
  • Can bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs
  • Can demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
  • Most importantly you'll need to have a genuine passion for the customer and for doing the right thing to ensure we're putting our customer's needs first.

If this sounds like the role for you then we would love to hear from you. Apply today
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on

Advertising End Date: 10/09/2025

  • Customer Banking Specialist

    2 weeks ago

    Kununurra WA, Australia CommBank Full time $60,000 - $90,000 per year

    We are looking for a Customer Banking Specialist to join our Kununurra branch on a full time basis Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster Roster (38 hours per week): Monday - Friday 8.30am - 4.50pm See yourself in our team The Retail Bank is the public face of CommBank -...

  • Customer Banking Specialist Relief

    2 weeks ago

    Melbourne Western Suburbs, Australia Commonwealth Bank Full time

    **We are looking for a Customer Banking Specialist Relief to join our Altona area on a part time basis!** This role will be working between the Altona North, Altona, Williamstown, Point Cook, Braybrook and Footscray branches. **Roster (20 hours per week)**: - Monday - Friday: 12 - 4 **See yourself in our team** The Retail Bank is the public face of...

  • Customer Banking Specialist Relief

    2 weeks ago

    Melbourne Western Suburbs, Australia Commonwealth Bank of Australia Full time $60,000 - $80,000 per year

    Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following rosterPart Time Roster (20 hours per week):Monday: 12.00pm – 4.00pmTuesday: 12.00pm – 4.00pmWednesday: 12.00pm – 4.00pmThursday: 12.00pm – 4.00pmFriday: 12.00pm – 4.00pmTravel will be required for this role.The successful applicant...

  • S&S Banking Consultant, Roma QLD

    1 week ago

    Western Downs, Australia ANZ Banking group Full time $104,000 - $130,878 per year

    Company description: ANZ Banking Group LimitedJob description: About UsAt Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the...

  • Customer Service Advisor

    1 week ago

    Western Downs, Australia Department of Customer Services, Open Data and Small and Family Business Full time $60,000 - $80,000 per year

    In the role of Customer Service Advisor, you will work collaboratively with a team to provide a positive customer experience through the delivery of a wide range of products and services to clients in a face-to-face environment and support the development of customer service functions by piloting initiatives to improve the customer experience. Some of your...

  • Customer Service Advisor

    6 days ago

    Sydney Western Suburbs, Australia HAYS Full time

    Start your career with a Big 4 Bank today! **Your new company** To be successful with this reputable big four bank, you will go above and beyond to achieve great results for the customer, the company and yourself. This company is passionate about diversity and inclusion and will guarantee you are a valued member of their community. **Your new role** You...

  • Engagement Director – East Kimberley Region

    2 days ago

    Kununurra, Western, Australia National Indigenous Australians Agency Full time $80,000 - $120,000 per year

    The Opportunity:We are looking for an experienced and motivated professional to fulfil the requirements of a leadership role, heading up an engagement team based in Kununurra, in the Eastern Kimberley Region, WA. You will be leading a diverse team and engaging with First Nations communities and service providers to deliver outcomes in line with community...

  • Website and Social Specialist

    1 week ago

    Sydney Western Suburbs, Australia HAYS Full time

    Website and Social Specialist | Financial Services **Your new company** One of the largest mutual banks in Australia. They are a globally-recognized ethical company with profit-for-purpose as the business model and philosophy. At the Bank, social responsibility is built-in, not bolted on and drives their business practices, people, and products. They are...

  • Branch Banking – Client Consultant II – Licensed

    1 week ago

    Market Street, Western, Australia Flagstar Bank Full time $80,000 - $120,000 per year

    Position TitleBranch Banking – Client Consultant II – LicensedLocationFairlawn, OH Job SummaryThe Branch Banking Client Consultant II - Licensed provides best in class experience by resolving concerns and providing various product details that focus on meeting the financial needs of our clients. Focuses on client management, client retention, and...

  • Customer Service Representative

    2 weeks ago

    Melbourne Western Suburbs, Australia Commonwealth Bank Full time

    **Part Time Roster (12 hours per week)**: - Monday: OFF - Tuesday: 9.30am - 4.00pm - Wednesday: 9.30am - 4.00pm - Thursday: OFF - Friday: OFF **Do work that matters** As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been...