Customer Banking Specialist Relief

2 days ago

Melbourne Western Suburbs, Australia Commonwealth Bank Full time

**We are looking for a Customer Banking Specialist Relief to join our Altona area on a part time basis**

This role will be working between the Altona North, Altona, Williamstown, Point Cook, Braybrook and Footscray branches.

**Roster (20 hours per week)**:

- Monday - Friday: 12 - 4

**See yourself in our team**

The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.

**Do work that matters**

In this role you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with. Your understanding of your customers and the Bank’s offerings means you always know the right specialist to refer customers to for their more complex needs.

**More specifically you will**:

- Build a personal connection with customers through meaningful conversations
- Work with customers to help them use our in-branch technology and digital banking options
- Ask about and respond to customers’ transactional needs in the branch, ensuring they leave satisfied
- Complete Financial Health Checks to assess customers’ financial needs and identify any changes
- Proactively call customers to build rapport and invite them into the branch for a Financial Health Check or an appointment with a specialist
- Adhere to the Bank’s processes and procedures, including accurately reconciling transactions and reviewing customers’ financial positions
- Engage with customers by participating in community events and fundraising activities
- Look out for the safety and wellbeing of your team
- Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement

**We’re interested in hearing from people who**
- Have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do
- Can bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs
- Can demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
- Most importantly you’ll need to have a genuine passion for the customer and for doing the right thing to ensure we’re putting our customer’s needs first.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 25/02/2025

  • Customer Banking Specialist Relief

    2 days ago

    Melbourne Western Suburbs, Australia Commonwealth Bank of Australia Full time $60,000 - $80,000 per year

    Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following rosterPart Time Roster (20 hours per week):Monday: 12.00pm – 4.00pmTuesday: 12.00pm – 4.00pmWednesday: 12.00pm – 4.00pmThursday: 12.00pm – 4.00pmFriday: 12.00pm – 4.00pmTravel will be required for this role.The successful applicant...

  • Customer Banking Specialist Relief

    4 days ago

    Melbourne, Victoria, Australia Commonwealth Bank - Retail Banking Services Full time $60,000 - $90,000 per year

    Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster: Part time opportunity - 30 hours per week. Monday 9.30am - 4.00pm Tuesday 9.30am - 4.00pm Wednesday 9.30am - 4.00pm Thursday 9.30am - 4.00pm Friday 9.30am - 4.00pm ** Candidates who can speak fluent Vietnamese/Cambodian are...

  • Customer Banking Specialist Relief

    2 weeks ago

    Melbourne, Australia Commonwealth Bank of Australia Full time

    Customer Banking Specialist Relief - Noble Park We are seeking a Permanent Part time Customer Banking Specialist Relief to join our Noble Park branch team. **31 hours per week**: Monday: 9.30am - 4.15pm Tuesday: 9.30am - 4.15pm Wednesday: 9.30am - 4.15pm Thursday: 9.30am - 4.00pm Friday: 9.30am - 4.15pm **Do work that matters** As the public face of...

  • Customer Banking Specialist Relief

    2 weeks ago

    Melbourne, Australia Commonwealth Bank of Australia Full time

    Customer Banking Specialist Relief - Springvale - We are a customer and community focused network of branch colleagues - Together we can create brilliant customer experiences that matter - **31.25 hours per week**: - **Monday - Friday: 9.30am - 4.15pm** **Do work that matters** As the public face of CommBank, the Retail Banking Services (RBS) team...

  • Customer Banking Specialist Relief

    2 weeks ago

    Melbourne, Australia Commonwealth Bank of Australia Full time

    Customer Banking Specialist Relief - We are a customer and community focused network of branch colleagues - Together we can create brilliant customer experiences that matter - **Part Time 20 hours per week**: - **Monday to Friday: 9.15am - 1.15pm** **See yourself in our team** The Retail Bank is the public face of CommBank - in branches, on the phone,...

  • Customer Banking Specialist Relief

    4 weeks ago

    Melbourne, Victoria, Australia Buscojobs Full time

    Please note that rosters are predetermined.Before applying, please ensure you are available to cover the following roster Part Time Roster (20 hours per week) : Monday : 12.00pm – 4.00pm Tuesday : 12.00pm – 4.00pm Wednesday : 12.00pm – 4.00pm Thursday : 12.00pm – 4.00pm Friday : 12.00pm – 4.00pm Travel will be required for this role.The successful...

  • Customer Banking Specialist Relief

    5 hours ago

    Melbourne, Victoria, Australia Commonwealth Bank of Australia Full time $60,000 - $90,000 per year

    Please note t hat rosters are predetermined. Before applying, please ensure you are available to cover the following roster consisting of 30 hours per week:Mon 9.30am – 4.00pmTue 9.30am – 4.00pmWed 9.30am – 4.00pmThu 9.30am – 4.00pmFri 9.30am – 4.00pmPlease note this is a relief role, and there is an expectation to provide relief across our...

  • Customer Banking Specialist Relief

    4 weeks ago

    Melbourne, Victoria, Australia Commonwealth Bank Full time

    Customer Banking Specialist Relief - 325 Collins StJoin to apply for the Customer Banking Specialist Relief - 325 Collins St role at Commonwealth Bank.Get AI-powered advice on this job and more exclusive features.Note: rosters are predetermined. Before applying please ensure you are available to cover the following roster:25 hours per weekMonday - Friday:...

  • Customer Banking Specialist Relief

    4 weeks ago

    Melbourne, Victoria, Australia Commonwealth Bank Full time

    Customer Banking Specialist Relief - 325 Collins StJoin to apply for the Customer Banking Specialist Relief - 325 Collins St role at Commonwealth Bank.Get AI-powered advice on this job and more exclusive features.Note: rosters are predetermined. Before applying please ensure you are available to cover the following roster:25 hours per weekMonday - Friday:...

  • Customer Banking Specialist Relief

    4 days ago

    Melbourne, Victoria, Australia Commonwealth Bank of Australia Full time $60,000 - $90,000 per year

    Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster consisting of 25 hours per week:Monday - Friday: 11am-4pmPlease note, you must be available to relieve across our branches in the areas, consisting of: Gladstone Park, Glenroy, Highpoint, Moonee Ponds, St Albans, Watergardens,...