Customer Service Advisor

7 days ago

Sydney Western Suburbs, Australia HAYS Full time

Start your career with a Big 4 Bank today

**Your new company**
To be successful with this reputable big four bank, you will go above and beyond to achieve great results for the customer, the company and yourself. This company is passionate about diversity and inclusion and will guarantee you are a valued member of their community.

**Your new role**
You will be responsible for providing exceptional customer service and bringing your unique personality to every call. Your main responsibilities will include:

- Answering inbound calls from personal customers about a range of simple to complex enquiries.
- A strong focus on first call resolution and availability to talk to customers when scheduled.
- To provide existing customers and prospects with correct information regarding National products and services.
- Identify cross sell opportunities when assessing customers financial needs and refer to the appropriate specialists.
- Educating customers towards self-serve digital channels
- Adherence to Industry Code of Practice is paramount.

**What you'll need to succeed**
You will have a real passion for providing first class customer service; able to listen to the customer's needs whilst operating various systems at one time, you will have outstanding communication skills and the desire to work towards individual targets and team goals. Being resilient and able to ask probing questions is a must. Your ability to work flexibly on a rotational roster whilst maintaining high levels of adherence to breaks is critical to your success as is your professional image to all customers and prospects at every interaction.

**What you'll get in return**
In exchange for your commitment, you will be offered extensive training and a great opportunity to learn and develop new skills while enabling you to build a rewarding career within the company. This company strives to deliver exceptional outcomes that push the limits and expectations of their employees.

**What you need to do now**

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508** #2704295

  • Assistant Policy Advisor

    7 days ago

    Sydney Western Suburbs, Australia NSW Department of Customer Service Full time

    **Assistant Policy Officer - NSW Small Business Commission** **Grade: Clerk Grade 5/6** **Role Type: Full-Time/ Ongoing** **Applications Close: 10th March 2025 [9:59am]** **Location: Parramatta (There is an expectation for 3 days per week onsite at Parramatta)** **About the Opportunity** Exciting opportunity to join the Advocacy team at the NSW Small...

  • Customer Service Advisor

    1 week ago

    Western Downs, Australia Department of Customer Services, Open Data and Small and Family Business Full time $60,000 - $80,000 per year

    In the role of Customer Service Advisor, you will work collaboratively with a team to provide a positive customer experience through the delivery of a wide range of products and services to clients in a face-to-face environment and support the development of customer service functions by piloting initiatives to improve the customer experience. Some of your...

  • Assistant Advisor, Customer Support

    2 weeks ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Assistant Advisor, Customer Support, Ongoing opportunity based in Sydney or Gosford + hybrid working options** - Assistant Advisor, Customer Support - Ongoing Full Time (35 hours/week) - Clerk Grade 5/6: $97,027 - $107,059+ super - Location: Gosford or Sydney - This is a hybrid opportunity and attendance in a SIRA based office will be required minimum 2...

  • Senior Advisor, Customer Insights

    1 week ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $129,464 per year

    Senior Advisor, Customer Insights (Grade 9/10) NSW Government Digital Channels teamTemporary role to September 2026Sydney - McKell office and hybrid work optionThis is an exciting temporary opportunity for the position of Senior Advisor, Customer Insights, NSW Government Digital Channels team.The NSW Government Digital Channels team is looking for an...

  • Senior Customer Experience Advisor

    2 weeks ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $129,464 - $142,665 per year

    Senior Customer Experience Advisor - Experience Management | Government Technology Platforms (GTP) Role Type: 12 months temporary full-time role Grade: DCS Clerk Grade 9/10 ($129,464-$142,665 + super + leave loading) Location: Sydney (Flexible NSW locations + Hybrid working) The experience management team is part of Government Technology Platform (GTP)...

  • Real Estate Advisor

    1 week ago

    Sydney, Australia My Real Estate Advisor Full time

    **Real Estate Advisor** My Real Estate Advisor Pty Ltd Web based business Residential Sales Full time More jobs from this company **Up and coming and established Real Estate Agents wanted Australia wide to help build our brand** An exciting opportunity to join our team as a Real Estate Advisor with My Real Estate Advisor. My Real Estate Advisor has...

  • Advisor, Executive Services

    5 days ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Advisor, Executive Services** **Grade**: Clerk Grade 7/8 **Salary range**:$110,266 - $122,058 + superannuation and leave loading **Duration**: Ongoing **Location**: Gosford or Parramatta **Applications Close**:12th February 2025 [9:59 am]** **About the team** The Ministerial, Executive and Parliamentary Services team provides a range of services to...

  • Senior Customer Experience Advisor

    4 weeks ago

    Sydney, New South Wales, Australia NSW Department Of Customer Service Full time

    Experience Management | Government Technology Platforms (GTP) Role Type:12 months temporary full-time role Grade: DCS Clerk Grade 9/10 ($129,464–$142,665 + 12% super + leave loading) Location: Sydney (Flexible NSW locations + Hybrid working) The experience management team is part of Government Technology Platform (GTP) which provides NSW government...

  • Advisor Privacy

    3 days ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Advisor Privacy** **Clerk Grade **7/8, Ongoing, Full-time 35 hours per week **Salary Range**: $106,025 - $ 117,363 + super **People Services, People & Culture, Department of Customer Service** **4PSQ Parramatta or Gosford or Sydney Mckell location (travel required between these locations)** **About the Opportunity**: Due to innovation and growth in the...

  • Advisor, Risk

    3 days ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Advisor, Risk** - ** Role Title**:Advisor, Risk - ** Role Type**:2 x Ongoing Full-Time - **Location**: Haymarket or Parramatta - **Salary range for SNSW Grade 7/8**: $102,899 - $121,317pa, plus superannuation and leave loading **About The Team**: Our Governance, Risk, Compliance and Safety team is a dedicated group of professionals committed to ensuring...