Clinical Support Officer, Emergency Department

Employment Type: Permanent Full Time
Position Classification: Administration Clinical Support Officer Level 3
Remuneration: $68, $70,468.72 per annum plus Superannuation
Hours Per Week: 38
Requisition ID: REQ576006
Applications Close: Sunday, 8 June 2025

Prince of Wales Hospital - Clinical Support Officer, Emergency Department

Where you'll be working

Prince of Wales Hospital and Community Health Service is a Level 6 Tertiary Referral Hospital with an inpatient bed base of 370. Each year we care for more than 70,000 patients in our Emergency Department and have around 50,000 admissions to the inpatient units. POWH offers an outpatient service and rural outreach service and provides more than 900,000 occasions of non-admitted patient care each year, including innovative virtual models of care. We have transitioned the majority of inpatient units and wards to the Acute Services Building (ASB) including a state of the art Emergency Department and Intensive Care Unit. POWH provides an exceptional staff experience and enhanced patient and family outcomes as a result of the provision of person-centred care.

Randwick Local council is renowned for our world-class beaches and supported by cafes and restaurants to tickle your taste-buds, Randwick's fascinating coastline and atmosphere will have you in awe the minute you arrive. Offering a mix of historic buildings, impressive beaches and coastal walks coupled with boutique restaurants, transport links and a vibrant nightlife, you'll never be short of things to do in this progressive community.

What you'll be doing

The vision for South Eastern Sydney Local Health District (SESLHD) is 'exceptional care, healthier lives'. SESLHD is committed to enabling our community to be healthy and well, and to providing the best possible compassionate care when people need it.

The purpose of the Clinical Support Officer (CSO) is to provide timely and accurate administrative and transactional services for members of the health care team on designated ward(s)/unit(s) under the direction of a NM/NUM. The CSO will work under broad supervision but will be required to take some independent action. Scope exists for exercising initiative in the application of established work practices and procedures. Decisions affecting the overall functioning and management of the ward/unit remain the responsibility of the NM/NUM.

The Clinical Support Officer (CSO) role is a ward/unit based and supports the work activities of nurses, medical staff and allied health staff, with locally determined shift time based on ward/unit service delivery needs. The CSO may provide CSO functions across the health facility or to more than one ward/unit. The CSO works closely with existing administrative staff such as ward clerks and communication officer at the ward/unit level. The role will complement existing roles systems and processes in each organisation.

Benefits:

• Up to 12 allocated days off each year (for full-time employees) in addition to annual leave.
• Salary packaging options that reduce your taxable income and increase your take-home pay
• Up to $9K for living expenses and $2.6K meal & entertainment & Novated Leasing.
• Discounted gym memberships with a Fitness Passport
• Employee Assistance Program (EAP) for employees and family members.
• Discounted Private Health Insurance.
• Inner city location with direct access to eastern suburbs beaches, restaurants and transport links that are right at the front door

For more information on careers and benefits of working for SESLHD, visit our page

Selection Criteria

1. Holds or is willing to undertake a Certificate III in Health Administration or equivalent.
2. Effective verbal, written and interpersonal skills including the ability to draft correspondence, reports, presentations and deal confidently and courteously with people at all levels.
3. Demonstrated experience in Microsoft Office Suite (particularly Word, Excel, Outlook and PowerPoint or Similar), as well as aptitude for acquiring skills in customised software (e.g HealthRoster, Stafflink, My Health Learning) when and as required.
4. Strong Organisational Skills and ability to meet deadlines
5. Capacity to work under broad supervision and to undertake a diverse range of tasks as an effective member or a team in a high pressure, high volume workplace.

Need more information?
Click here for the Position Description and

SESLHD Expected Standards
Find out more about applying for this position
For role related queries or questions contact Kathryn Power on **************

Our CORE Values are Collaboration, Openness, Respect and Empowerment and have been created by employees for employees and help define how we work and to inspire positive interactions in the workplace.

SESLHD values a diverse workforce. Read about our Diversity, Inclusion and Belonging strategy here.

Reasonable Adjustments

NSW Health recognises everyone is unique, and that you may require some adjustments to ensure you have the best opportunity to apply. If we can make some adjustments to the NSW Health recruitment/interview process, then please email *************** and let us know.

Adjustments may include but are not limited to, physical requirements, interview setups and specific interview availability times where required.

Information for applicants:

• An eligibility list may be created for future vacancies.
• Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified for this position following suitable labour market testing.
• Applicants will be assessed against the essential requirements and selection criteria contained within the position description.
• Recommended applicants will be reviewed for compliance with NSW Health policy directive Occupational Assessment, Screening and Vaccination against Specific Diseases for all positions prior to offer.
• SESLHD is committed to creating a workplace that reflects the diversity of our community. This will help ensure our employees, our patients and their carers, feel supported. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. We do have an Aboriginal Employment Consultant that can also provide support (***************) and for additional information please visit our Stepping Up Website

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