Customer Service Coordinator

4 days ago

Broome, Australia Grace Worldwide (Australia) Pty Ltd Full time $40,000 - $60,000 per year

About the role

In this part-time role, you'll support our corporate and private clients by coordinating domestic removals, managing bookings, updating databases, preparing proposals and invoicing tasks. You'll deliver exceptional customer service and build strong relationships while keeping daily operations running smoothly.

What you'll be doing

  • Handling incoming customer inquiries and requests via phone, email, and other communication channels, ensuring prompt and professional responses
  • Providing administrative support to the sales and account management teams, including scheduling appointments and managing calendars
  • Collaborating with cross-functional teams to resolve customer issues and enhance the overall client experience
  • Participating in continuous improvement initiatives to streamline processes and enhance customer service delivery

What we're looking for

  • Strong commitment to delivering exceptional customer service and building lasting client relationships
  • Excellent communication, organisation and administration skills with the ability to multitask in a fast-paced environment
  • Team-oriented, proactive and able to respond efficiently to client calls and emails
  • Confident using Microsoft Word, Excel and general computer systems

What we offer

  • Opportunities for professional development and career advancement
  • Flexible work arrangements to support work-life balance
  • Social events and team-building activities
  • The opportunity of career advancement through mentoring and our formal learning and development program
  • A great team environment and culture
  • Fantastic employee reward and recognition program, Perkbox membership and other associated benefits including confidential access to EAP wellness program and novated lease salary sacrifice

About us

At Grace, we've been helping Aussies move for over 100 years. But what really sets us apart? Our people. We back our team with solid training, real career paths, and a workplace where everyone feels welcome. It's not just a job here - it's a place to grow, learn, and do work you're proud of.

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