Customer Service Advisor

6 days ago

Eagle Farm, Queensland, Australia MCT Group Full time $60,000 - $90,000 per year

Automotive Customer Service Advisor

About the Business

EZ Prestige is part of the MCT Group, operating within the motor industry. EZ Prestige is one of Brisbane's largest workshops and is committed to providing top-notch automotive servicing and repairs.

About the role

We're looking for an experienced and energetic Automotive Customer Service Advisor to join our team at Eagle Farm.

Key Responsibilities


• Act as the first point of contact for all customer enquiries and service bookings


• Manage the workshop diary to maximise efficiency and customer satisfaction


• Prepare quotes, repair orders, and invoices using the DMS system


• Communicate clearly with customers about their vehicle needs and recommended work


• Liaise with the workshop team to provide accurate updates on repair progress


• Promote warranty renewals and retention offers to existing customers


• Handle customer queries and concerns professionally and promptly


• Keep customer details and service records accurate and up to date


• Support compliance reporting and contribute to local business development initiatives


• Work with the admin team to submit Japanese compliance reports

What We Are Looking For


• Experience in service management and advisory roles


• Strong communication skills


• Ability to multitask


• Efficiently proficiency in computer skills, including invoicing and spreadsheets


• Strong problem-solving capabilities


• Attention to detail


• Ability to thrive in a fast-paced environment


• Capability to work independently and collaboratively within a team


• Valid driver's licence

Benefits and perks


• Certified Great Place to Work


• 24/7 Employee Assistance Program available for you and your family.


• Competitive salary + weekly pay.


• Friendly, supportive team that values collaboration and respect.

How to Apply

If you have the skills, experience and motivation and are ready to take the next step in your career, we would love to hear from you

Apply now and be part of the EZ Prestige success story

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