Workplace Experience Engineer

2 days ago

Brisbane, Queensland, Australia Bupa Full time $60,000 - $100,000 per year

About the Role | Workplace Experience Engineer– Brisbane (Permanent, Onsite – 5 days in office)

We're looking for a Workplace Experience Engineer to join our Technical Support team. In this role, you'll play a key part in delivering exceptional end-user technical support and enhancing workplace experiences. You'll specialize in Unified Communication Products and Services, supporting physical meeting rooms, workplace seminars, and events. Your work will ensure seamless collaboration and communication across the organization.

What You'll Be Doing

  • Manage incidents for reported or discovered faults involving Microsoft Teams Rooms (MTR) devices.
  • Monitor the health of unified communication services daily, including video conferencing.
  • Provide technical support for workplace seminars and events, including planning, setup, and post-event feedback.
  • Perform regular preventative maintenance on hardware and ensure firmware/software updates.
  • Deliver concierge services for complex online meetings and high-priority executive/board meetings.
  • Prepare monthly reports on room utilization and health metrics.
  • Track stock levels and end-of-life (EOL) device dates.
  • Assist with technical requests for offsite or after-hours events.
  • Coach and train team members on unified communication products and services.
  • Provide second-level support for end-user devices and services, including: MTR, desktops, laptops, peripherals, desktop client applications, mobile devices, tablets, and printers.
  • Deliver high-level customer service, consulting, and training across end-user devices and communication tools.
  • Research emerging technologies and assess their potential benefits.
  • Support deployment and problem resolution for platform systems.

What You'll Bring

  • Strong technical knowledge across Unified Communications, VC panels, conferencing equipment, Windows 10/11 PCs, ServiceNow, and MS Office.
  • Experience building, deploying, and supporting VC equipment, PC images, SCCM, and hardware configurations.
  • Excellent interpersonal skills: team-oriented, proactive communicator, and relationship builder.
  • Ability to plan, organize, and deliver results while meeting customer expectations.
  • Analytical thinker with a passion for applying expertise and learning new technologies.

What's in it for you

We reward our people and celebrate their success. From providing initiatives that develop careers to looking after our people's health, wellbeing and futures. Through the Viva Healthier and Happier program, we're providing health benefits for everyone who works at Bupa, no matter their role. We want to support our people to be the healthiest and happiest versions of themselves.

At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment.

We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants.

We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you'd like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.

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