Director Administration Services, Queensland Health

Children's Health Queensland (CHQ) is seeking a Director, Administration Services, to oversee and lead a diverse portfolio of essential administrative services, ensuring high-performing, family-centred support aligned with clinical delivery. You will direct and lead staff across a diverse portfolio, including Switchboard, Administration Relief Pool, Training, Specialist Outpatient Data, Allied Health Admin, and Interpreter Services.

About the Role

• Provide strategic leadership for high-performing, family-centred administration support aligned with clinical service delivery.
• Manage and lead diverse administrative services, projects, policies, and process documentation to deliver efficiency and training improvements.
• Utilise health administration expertise to evaluate work systems, optimize resource use, and drive innovation in service delivery.
• Promote family-centred care principles by engaging consumers in service design and delivery.
• Manage direct reports for continuity of service, covering leave, recruitment, training, and performance coaching.
• Develop and coach team leaders and administration leads to ensure high competency and leadership capability across the administration workforce.
• Lead initiatives for administration officer reward, recognition, and wellbeing to grow and retain talent and reduce absenteeism.
• Oversee the development of high-quality business reporting to inform executive and divisional decision-making.
• Lead the development of best practice training programs and the workforce capability framework for administration staff.
• Provide strategic advice and leadership to management on identifying, managing, and resolving administration risks.
• develop and review contemporary policies and procedures to integrate administration functions as a key enabler of quality health services.
• Represent CHQ as the Administration workforce lead in industrial consultations and negotiations with unions.
• Lead and support practice change initiatives and innovative practices to embed evidence-based improvements.
• Provide practice management leadership for Allied Health outpatient services, including waitlist and activity data management.

About Children's Health Queensland Hospital and Health Service (CHQ HHS)

Children's Health Queensland is a recognised leader in paediatric healthcare, teaching and research, delivering a full range of clinical services and training, tertiary and quaternary care and health promotion programs to children and young people from across Queensland and northern New South Wales.

Our interprofessional workforce of more than 5,000 people deliver responsive, integrated and internationally recognised person-centred care through a network of services and facilities, including the Queensland Children's Hospital ( ), Jacaranda Place, Ellen Barron Family Centre, our Child and Youth Community Health Service ( ), our Child and Youth Mental Health Service ( ), and other statewide services and programs including specialist outreach and telehealth services.

Inclusion and diversity

To encourage inclusive practices in recruitment, we are committed to increasing our Aboriginal and Torres Strait Islander Health Workforce ( ) and building inclusive cultures that respect and promote human rights ( ) and Workforce Diversity and Inclusion. CHQ is an equal opportunity employer.

Some of the great benefits of working at CHQ HSS

If you're looking for a rewarding career, and you're excited to contribute to the development of Australia's best paediatric health service, come and join the team at CHQ and enjoy a range of benefits including:

• Opportunities for professional growth and development
• Competitive renumeration
• Annual pay increases
• 12.75% employer superannuation contribution
• 17.5% annual leave loading
• Salary packaging
• Employee wellness and assistance program
• Work/life balance, variety, and flexibility

You can find out more about why it's so great to work at CHQ HHS here ( ).