Learning Manager

1 week ago

Cairns, Queensland, Australia Shangri-La Group Full time $80,000 - $120,000 per year

Shangri-La Hotel, The Marina, Cairns
Nestled beside Marlin Marina and overlooking the stunning Trinity Inlet, Shangri-La The Marina, Cairns is a five-star luxury hotel with 255 guest rooms, 19 event spaces, and a vibrant food and beverage offering. As part of the global Shangri-La Group, we are dedicated to delivering heartfelt hospitality and cultivating a workplace where our people thrive.

*Learning & Development Manager
Shangri-La the Marina, Cairns
At Shangri-La the Marina, Cairns, we're looking for a passionate and driven
Learning & Development Manager*
to join our Human Resources team. This is a wonderful opportunity for an experienced HR professional who is ready to step up and make a meaningful impact through learning, engagement, and growth.

*The Role
Reporting to the
Director of Human Resources
, the
Learning & Development Manager*
plays a key role in nurturing a culture of continuous learning, engagement, and excellence. You will lead the design and delivery of training programs, support compliance requirements, and facilitate initiatives that foster professional growth and colleague wellbeing across all departments.

Your creativity and people-first approach will help bring our purpose, vision, and values to life — ensuring every colleague feels empowered, supported, and connected.

*Key Responsibilities*

  • Lead and coordinate the hotel's learning and development initiatives in line with business priorities.
  • Design and deliver engaging training programs, both in-person and through Shangri-La Academy, our online learning platform.
  • Facilitate hotel orientation and ensure a positive onboarding experience for all new colleagues.
  • Partner with Department Heads to identify training needs, build learning pathways, and support career progression.
  • Promote and coordinate employee engagement activities that strengthen culture and collaboration.
  • Ensure compliance with company standards and legislative requirements, including WHS, Fair Work Act, and Award interpretation.
  • Maintain accurate training records, support audits, and provide monthly L&D and HR reporting.
  • Support HR initiatives such as performance management, succession planning, and colleague recognition.

About You
You're an HR or training professional with a genuine passion for people development and engagement. You thrive in a dynamic, fast-paced environment and enjoy helping others learn and succeed.

To Be Successful In This Role, You Will Have

  • Previous experience in Human Resources, Learning & Development, or Training within hospitality or a related industry.
  • Strong facilitation and communication skills, with the ability to connect with people at all levels.
  • A proactive and organised approach to managing multiple priorities.
  • Sound knowledge of employment legislation and compliance frameworks.
  • A Certificate IV in Training and Assessment (highly regarded but not essential).

*What's in it for You*

  • Work with a globally recognised luxury brand in an iconic waterfront location.
  • Genuine opportunities for career growth and professional development through Shangri-La Academy.
  • Duty meals provided in a fully staffed colleague canteen.
  • Dry cleaning allowance and discounted city car parking.
  • Colleague accommodation and dining discounts within the Shangri-La Group.
  • A supportive, inclusive, and engaging workplace culture.

If you're passionate about learning, culture, and creating moments that matter for our colleagues, we'd love to hear from you.

Apply now with your resume and a short cover letter telling us why you're the right fit for this exciting opportunity.

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