Learning and Engagement Specialist

At Crystalbrook Collection, we do things differently. Driven by our mission to harness the spirit of wonder, we embrace responsible luxury with positivity, creativity and fun by delivering locally unique hospitality experiences for our community. We're not just another hotel group — we're a bold, sustainably minded collection that puts people and place at the heart of everything we do. Guided by our values - We are Customer Obsessed, We are Collaborators, and We are Courageous - we're passionate about creating extraordinary guest experiences and shaping a new era of hospitality.

In this newly created position, our Learning & Engagement Specialist will be the driving force behind training, development and engagement for our workforce across our three Cairns luxury hotels. By bringing People & Culture to life and ensuring that every Collaborator is welcomed, equipped and inspired to deliver excellence we are collectively helping to shape a thriving, values-driven workplace. Of course, you will be the face of engagement in Cairns, championing our brand, connecting with teams and fostering a culture where people feel proud to belong, contribute and grow.

The role:

• Acting as a brand advocate - living and breathing the Crystalbrook way while inspiring others to do the same
• Leading culture and engagement initiatives that showcase who we are, what we stand for and why our Collaborators love being here
• Designing and delivering engaging training for everyone - from new starters getting their first taste of hospitality to leaders stepping into their next chapter
• Driving Crystalbrook Campus (our learning platform) and making it the go-to space for growth, development, and curiosity
• Equipping managers with the tools and confidence to coach, mentor and inspire their teams
• Identifying opportunities to position Crystalbrook Collection as a leader in employer brand with a strong employee value proposition within the hospitality sector

What we're looking for:

• Significant experience in learning, training or engagement (hospitality experience is a win).
• A confident facilitator - you love standing in front of a group and making learning stick
• Creative flair for building programs, campaigns and activations that people want to be part of
• A natural storyteller and connector who can champion our brand in the workplace and community
• Organised, proactive and ready to thrive across multiple properties
• Collaborative in style, a natural people person who inspires others with ease

Why Us:

You will work alongside exceptional people in a supportive, collaborative and agile environment.We are proud to offer a range of industry-leading benefits that support your lifestyle, career and wellbeing including:

• 50% F&B discount across all Crystalbrook restaurants and bars
• $99 room rates and a generous friends and family discount
• Enhanced parental Leave and lifestyle benefits
• A commitment to a green future through enhanced sustainability practices
• Access to our internal mobility program and team reward schemes
• Online learning and training with tailored career development pathways
• A culture of collaboration, elevating experiences and diversity
• Limitless career opportunities in a fast growing, dynamic environment
• Regular service recognition and team engagement events

We value diversity and inclusion, welcoming people of all backgrounds. If you need adjustments during the recruitment process, let us know so we can support you to perform at your best.

As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.

Crystalbrook Collection is an award-winning hotel development and management company, proudly showcasing Australia's newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just seven years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra during 2026 and continued ambitions for further expansion both domestically and internationally.