General Manager

6 days ago

Adelaide, South Australia XPENG Australia Full time $120,000 - $250,000 per year

Location

XPENG Adelaide

Reporting Line

Head of Network – True EV

Direct Reports

Sales Manager, Sales Executives, F&I, Reception/Concierge

Role Purpose

The General Manager (GM) provides overall leadership, vision, and direction for the XPENG Adelaide dealership. The GM will ensure exceptional customer experience, achieve sales and market share objectives, deliver commercial outcomes, and drive operational excellence, whilst leading the XPENG brand with integrity and an innovation mindset.

Success Profile

  • Visionary leader with a proven track record in dealership sales transformation and growth.
  • Strong commercial acumen with deep understanding of automotive retail sales operations.
  • Recognition as a market leader in customer satisfaction and reputation.
  • Excellent communication and negotiation skills.
  • Inspires trust, accountability, and performance across all levels of the dealership.
  • Employee engagement, retention, and succession strength. Leadership and team development.
  • High level of integrity and decision-making capability.

Qualifications & Experience

  • Minimum 10 years' progressive experience in automotive retail leadership, preferably with EV exposure, with at least 5 years in a senior sales leadership role.
  • Demonstrated success in delivering financial growth and sales transformation.
  • Strong commercial acumen and ability to interpret complex financial reports.
  • Bachelor's degree in Business, Management, or related field (preferred).

Key Responsibilities

Strategic Leadership

  • Develop and execute strategic sales plans aligned with ownership and manufacturer expectations.
  • Represent the dealership with all key stakeholders.
  • Drive innovation in sales, digital transformation, and customer engagement.

Commercial Performance

  • Deliver consistent sales growth and return on investment.
  • Oversee budgets, forecasts, and capital planning for sales operations.
  • Monitor KPIs across Sales and F&I to ensure sustainable performance.

Operational Excellence

  • Ensure dealership operations meet or exceed manufacturer standards and customer expectations.
  • Champion digital transformation and process improvement initiatives to enhance efficiency.
  • Safeguard company assets and manage business risk effectively.

Customer Experience

  • Drive a customer-first culture, ensuring satisfaction and loyalty index targets are consistently achieved.
  • Address escalated concerns and promote long-term relationships with key clients.
  • Position XPENG Adelaide as the trusted automotive destination in the market.

People & Culture

  • Attract, develop, and retain top talent in sales and support roles.
  • Promote continuous learning, training, and career pathways.
  • Foster a values-driven, inclusive culture that motivates and engages staff.

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