Customer Experience Continuous Improvement Professional

7 days ago

Carlton, Victoria, Australia A.P. Moller - Maersk Full time $90,000 - $120,000 per year

This role is to drive continuous improvement and support performance management in the Area CX across the assigned business area (Ocean, SCM, 4PL, LCL, Air, Landside or Customs). This includes anchoring and facilitate project prioritization and readiness in support of CX Leaders and their teams.

General

  • Responsible for the acceptance and application of global standards in local CX teams, including change management
  • Open and constructive challenge of standardization practice that does not facilitate customer quality, increase efficiency and a digitization agenda
  • Support Area CX Leaders to define local KPIs and ensure performance management cycles/tools are in place and followed across CX teams.
  • Coordinate and review all functional excellence activities in Area and develop change management strategies to ensure successful implementation and adoption of changes.
  • Sustain continuous improvement deployment and maturity in the CX teams in coordination with GSC Supporting teams.
  • Identity current process and/or CX Gaps and propose solutions to improve CX outcomes across assigned business area.
  • Co-create or facilitate TIP with quantifiable savings in cost or effort; or improvement to 'Customer-felt KPIs in Ocean or L&S Execution'

Accountable For

  • Delivery of Case Management Projects/Initiatives impacting assigned business area
  • Local hand over of Case Management projects/changes to CX/Delivery teams.
  • Support CX/Delivery teams with Case Management performance management tools

Consulted About

  • Process changes affecting the specific area
  • Process improvement
  • Process implementation
  • Global initiatives
  • Current & future Case Management functionality

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing

  • Customer Service

    2 weeks ago

    Carlton, Victoria, Australia Gowrie Victoria Full time $60,000 - $80,000 per year

    Opportunity for a customer focused administrator to join an organisation that champions quality early learning. Join our Carlton Learning Precinct team working in partnership with Carlton Primary School and other community services making a positive impact for the local community. Permanent, full-time role Competitive Salary + super + benefits Support...

  • Customer Service

    2 weeks ago

    Carlton, Victoria, Australia Gowrie Victoria Full time $60,000 - $90,000 per year

    Opportunity for a customer focused administrator to join an organisation that champions quality early learning. Join our Carlton Learning Precinct team working in partnership with Carlton Primary School and other community services making a positive impact for the local community.Permanent, full-time roleCompetitive Salary + super + benefitsSupport families...

  • Customer Service

    2 days ago

    Carlton, Victoria, Australia Gowrie Victoria Full time $60,000 - $80,000 per year

    Opportunity for a customer focused administrator to join an organisation that champions quality early learning. Join our Carlton Learning Precinct team working in partnership with Carlton Primary School and other community services making a positive impact for the local community.Permanent, full-time roleCompetitive Salary + super + benefitsSupport families...

  • Customer Service Consultant

    2 days ago

    Carlton, Victoria, Australia A.P. Moller - Maersk Full time $60,000 - $90,000 per year

    Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):Customer channel managementCase ManagementCustomer onboarding and relationship managementContract and dispute managementand more.Professional stream includes those who are...

  • Pre-Sales Solution Architect – Customer Excellence Group

    1 week ago

    Carlton, Victoria, Australia ServiceNow Full time $180,000 - $220,000 per year

    Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • Customer Service Manager

    2 days ago

    Carlton, Victoria, Australia UniLodge Full time $90,000 - $120,000 per year

    Join our property at College Square on SwanstonDrive an outstanding resident experience and contribute to our great culturePermanent Full Time - 38 hours across a Monday to Friday rosterAt UniLodge you will have the opportunity to build a rewarding career, by growing your skills and capability with Australia and New Zealand's leading provider in student...

  • Business Analyst

    7 days ago

    Carlton, Victoria, Australia A.P. Moller - Maersk Full time $80,000 - $120,000 per year

    Working closely with a Continuous Improvement Team, examples of what the Business Analyst will be responsible for include -Leveraging big data to provide superior visibility and insight for our customers.Identifying manual or wasteful processes within the businesses operating procedures and automating them.Upskilling the organisation on how automation can...

  • Customer Service – Inbound Call Centre

    4 days ago

    Carlton, Victoria, Australia Private Advertiser Full time $60,000 - $80,000 per year

    Full-time role in a fast-paced dispatch teamWork with a leading Australian construction supplierNo night shifts + full training providedWe are seeking experienced customer service professionals with a background in construction, logistics, or manufacturing to come on board.If you're confident on the phones, love fast-paced environments, and know your way...

  • National Data Centre Engineer

    2 days ago

    Carlton, Victoria, Australia Vocus Full time $120,000 - $180,000 per year

    Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?We are looking for apassionateteam player whoaligns with our valuesand culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join usThe OpportunityWe...

  • Associate DevOps Engineer

    2 weeks ago

    Carlton, Victoria, Australia Redwolf + Rosch Full time

    Associate DevOps Engineer (Azure) Hybrid working model, Carlton & WFHCollaborative and supportive team$125K - $140K package inclusive of SuperWe are seeking an enthusiastic and motivated Associate DevOps Engineer (Azure) to join our clients' collaborative technology team working in the Financial/FinTech and NFP space. This is a fantastic opportunity for a...