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Reservations Supervisor

2 weeks ago

Adelaide, South Australia Stamford Plaza Adelaide Full time $90,000 - $120,000 per year

Hotel Reservations Supervisor

  • Permanent full time position

Join the Reservations Team located at the prestigious Stamford Plaza Hotel Adelaide

About Stamford Hotels And Resorts
Stamford Hotels and Resorts, a part of the Stamford Group, manages the Group's portfolio of luxury premium hotels located in Australia.

The hotel portfolio consists of nearly 1800 rooms and over 1000 employees. In addition to the hotels, the Stamford Group owns a portfolio of premium commercial office properties internationally and is involved in the development of high-end luxury residential units in Australia.

At Stamford Hotels and Resorts, we understand that our people are our greatest asset. We strive to retain, develop and reward passionate and success-orientated professionals at all levels. In our pursuit for excellence, we encourage entrepreneurial thinking, challenge the status quo and inculcate a sense of ownership while fostering an environment of transparency, collaboration, respect and integrity among our employees, business partners and the larger community.

About The Role
You are responsible for overseeing the daily operations of the reservations team to ensure prompt, courteous, and accurate handling of all room reservations. This role plays a key part in maximizing room occupancy and revenue through effective management of inventory, rates, and team performance.

The ideal candidate will have strong leadership, communication, and customer service skills, along with a keen eye for detail and data accuracy.

Situated in our contact centre located at the Stamford Plaza Adelaide, you'll serve as the first line of inquiry for room reservations, Hotel offerings and Brand driver, across both Adelaide properties, Stamford Plaza Adelaide and Stamford Grand Adelaide.

Core Requirements Of Your Role

  • Supervise and support the reservations team, ensuring high levels of customer service and efficiency.
  • Oversee and manage daily reservation activities including individual, group, and corporate bookings.
  • Ensure all bookings are accurately recorded in the PMS and CRM systems.
  • Work closely with the Revenue and Sales teams to monitor availability, rate strategy, and booking trends.
  • Handle escalated reservation queries or complaints in a professional and timely manner.
  • Train and develop team members, ensuring they follow company standards and procedures.
  • Assist with reporting on occupancy, booking pace, and other key reservation metrics.
  • Maintain up-to-date knowledge of room rates, packages, promotions, and market trends.
  • Liaise with other departments to ensure smooth communication regarding special requests, VIP bookings, or group arrangements.

About You

  • Minimum of 2 years proven experience in hotel reservations or front office operations, with supervisory experience.
  • Familiarity with property management systems (Opera desirable).
  • Strong leadership and interpersonal skills.
  • Excellent communication and problem-solving abilities.
  • Ability to multitask and remain calm under pressure.
  • Detail-oriented with strong organizational and time management skills.
  • Fluent English, verbally & written
  • Experience providing prompt and efficient service including upselling skills is advantageous

Culture And Benefits
At Stamford Plaza Adelaide, we pride ourselves on creating a warm, inclusive, and dynamic work environment. We're passionate about hospitality and believe in going above and beyond for both our guests and our team members.

As part of our team, you'll be surrounded by people who care, support one another, and celebrate success together.

We promote open communication, continuous learning, and strong collaboration across all departments. We're committed to developing our people and providing opportunities for growth and progression within the company.

  • Supplied meals during allocated rostered shifts
  • Career growth opportunities
  • Discounted onsite car parking

How To Apply
If you have the experience, we'll give you the opportunity.

Please submit a cover letter and resume. We thank you in advance for taking the time to apply for our exclusive role, please note that only shortlisted candidates will be contacted for an interview.

No recruitment agencies please.

Stamford Hotels and Resorts is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, covered under applicable law. Please kindly note we will be conducting interviews concurrently with the live ad.
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