Hotel Reservation Manager

7 hours ago

Adelaide, South Australia beBeeReservation Full time $90,000 - $110,000

**Job Overview**

The Reservations Supervisor role plays a key part in maximizing room occupancy and revenue through effective management of inventory, rates, and team performance.

Situated in our contact centre located at the Stamford Plaza Adelaide, you'll serve as the first line of inquiry for room reservations, Hotel offerings and Brand driver, across both Adelaide properties, Stamford Plaza Adelaide and Stamford Grand Adelaide.

Key Responsibilities:

  • Supervise and support the reservations team, ensuring high levels of customer service and efficiency.
  • Oversee and manage daily reservation activities including individual, group, and corporate bookings.
  • Ensure all bookings are accurately recorded in the PMS and CRM systems.
  • Work closely with the Revenue and Sales teams to monitor availability, rate strategy, and booking trends.
  • Handle escalated reservation queries or complaints in a professional and timely manner.
  • Train and develop team members, ensuring they follow company standards and procedures.
  • Assist with reporting on occupancy, booking pace, and other key reservation metrics.
  • Maintain up-to-date knowledge of room rates, packages, promotions, and market trends.
  • Liaise with other departments to ensure smooth communication regarding special requests, VIP bookings, or group arrangements.

About You

We're looking for individuals with:

  • A minimum of 2 years proven experience in hotel reservations or front office operations, with supervisory experience.
  • Familiarity with property management systems (Opera desirable).
  • Strong leadership and interpersonal skills.
  • Excellent communication and problem-solving abilities.
  • Ability to multitask and remain calm under pressure.

  • Hotel Reservations Manager

    6 days ago

    Adelaide, South Australia beBeeReservations Full time $80,000 - $100,000

    Job Title: Hotel Reservations Manager">">">The ideal candidate will have experience in a supervisory role within the hospitality industry, with a focus on reservations and front office operations.About the Role:">">Key Responsibilities:This is an exciting opportunity to take on a senior leadership position in our reservations team, where you will be...

  • Luxury Hotel Reservations Manager

    9 hours ago

    Adelaide, South Australia beBeeReservation Full time $85,536 - $114,192

    Job OverviewWe are seeking a skilled Luxury Hotel Reservations Manager to join our team. As a key member of our reservations department, you will be responsible for optimizing hotel occupancy and driving revenue.Key Responsibilities:Guide and support the reservations team in converting inquiries into bookings and ensuring smooth operations.Work closely with...

  • Hotel Reservation Supervisor Opportunity

    6 hours ago

    Adelaide, South Australia beBeeRevenue Full time $100,000 - $124,999

    Job DescriptionThe Reservations Supervisor plays a pivotal role in supporting the Rooms Division Manager and reservations team in end-to-end FIT and Groups Bookings process.This hands-on position ensures guests receive the best pre-arrival experience by identifying peak moments to be set up for the broader team to deliver.Coordinates all group business at...

  • Reservations Agent

    12 hours ago

    Adelaide, South Australia Stamford Hotels & Resorts Full time

    **Job No**: STAM20240209**Location**: AdelaideHotel Reservations Agent**Location**: Adelaide City Centre South AustraliaJoin the Reservations Team located at the prestigious Stamford Plaza Hotel AdelaideAbout Stamford Hotels and ResortsStamford Hotels and Resorts, a part of the Stamford Group, manages the Group's portfolio of luxury premium hotels located in...

  • Reservations Supervisor

    3 days ago

    Adelaide, South Australia Stamford Plaza Adelaide Full time $90,000 - $120,000 per year

    Hotel Reservations SupervisorPermanent full time positionJoin the Reservations Team located at the prestigious Stamford Plaza Hotel AdelaideAbout Stamford Hotels And ResortsStamford Hotels and Resorts, a part of the Stamford Group, manages the Group's portfolio of luxury premium hotels located in Australia.The hotel portfolio consists of nearly 1800 rooms...

  • Reservations Supervisor

    9 hours ago

    Adelaide, South Australia Pullman Full time

    **Company Description**Pullman Adelaide joined the Accor network in 2017. Situated in the heart of the Adelaide CBD and featuring 308 guestrooms, a thriving restaurant and bar space, and top floor meeting room facilities, Pullman Adelaide is on an exciting journey to elevate the 5 star offering in Adelaide.This is a unique opportunity for an emerging leader...

  • Reservations Agent

    11 hours ago

    Adelaide, South Australia Crowne Plaza Hotels & Resorts Full time

    **Your day-to-day**- Assist guests with reservation enquiries from all channels, while identifying opportunities to upsell and maximise revenue- Ensure efficiency and accuracy in all personalised guest interactions, specifically acknowledging IHG One Rewards members and returning guests- Meet targets for converting sales- Be responsible for providing prompt,...

  • Hotel Managing Couples Needed

    13 hours ago

    Adelaide, South Australia Cosmo On Bank Hotel Full time

    **About the Role**:**Key Responsibilities**:- Reception and front-of-house duties.- Managing online and walk-in reservations, including payment processing- Maintaining accurate records and ensuring the front office is clean and organized- Overseeing housekeeping staff, creating rosters, and assisting as needed- Performing room servicing duties- Utilizing...

  • Reservations Supervisor

    16 hours ago

    Adelaide, South Australia Sofitel Full time

    **Company Description**Free your full potential. When you enter our hotel, a world of opportunity is open to you. Whatever your career aspirations, however you wish to evolve your role, you can pursue your passion here. Every day you can learn something different, with training and support from the experienced people around you. And when you are ready for a...

  • Hotel Guest Service Agent

    3 days ago

    Adelaide, South Australia Hotel Grand Chancellor Adelaide Full time $40,000 - $60,000 per year

    Coming into busy season and following some internal promotions, The Hotel Grand Chancellor Adelaide is on the look out for Guest Service Agents. We are looking for individuals who are passionate about providing an exceptional high-quality level of service to our guests. We have permanent full-time and casual positions available, providing you with job...