IT Support Officer

Posted: 11/08/2025

Closing Date: 30/08/2025

Job Type: Permanent - Full Time

Location: Brisbane

Job Category: IT

About Us

GPA Engineering is a highly experienced, multidisciplinary engineering and management firm delivering engineering, procurement and construction management services for over 30 years. We develop, engineer and implement industrial scale projects across the oil & gas, defence, water treatment & distribution, mining & minerals, power generation & distribution, renewable energy and hydrogen sectors. With a commitment to providing quality assurance and maintaining environmental integrity, our people are highly qualified and additionally possess expertise to advise on project and risk management.

We are Australian-owned business with offices in Adelaide, Brisbane, Perth, Melbourne, Sydney, and Darwin; supporting clients wherever they are located including rural or remote Australia, or overseas. Our team is diverse, motivated and professional, aligning under our values of teamwork, integrity, quality, safety and sustainability.

At GPA, we create an environment where everyone can be their best each day. Our supportive culture and natural leadership inspire growth, while our engaging and ever-evolving career pathways, provide opportunities to develop and succeed. We celebrate our journey by sharing stories and embracing moments of fun along the way.

About the Role:

As a result of continuous company growth, GPA is looking for a motivated IT Support Officer to join our growing IT team. Motivation and the capability to learn on the job is essential. We will provide mentoring and access to support, however the ability to provide feedback and manage your own development is important.

• Part of the recruitment process for this position, is to provide a guided 2-3 minute video introduction of yourself (via Willo), a link to the Willo portal will be shared with you if your application is successful in the first instance.
• The successful candidate will be required to spend 1-2 months in Adelaide head office at the expense of GPA to meet and learn from the core IT Team.

Key Duties

The primary focus of this role requires the successful candidate to work with GPA's large contingent of engineers by:

• Monitoring and maintaining incoming IT Help Desk tickets,
• Providing desktop support,
• Managing physical office infrastructure,
• Maintaining client systems, including imaging (MDT) and general troubleshooting.

In addition, the role may include a portion of Operational Technology (OT) work for our industrial clients. This may include:

• Setting up server and network hardware,
• Setting up and configuring virtual machines (VM),
• Providing maintenance and support to remote clients,
• Attending site to troubleshoot or commission new systems.

Desired Skills & Experience

To be successful in this role, we are seeking for candidates with the following relevant skills and experience:

• Good communication and interpersonal skills
• A willingness to pick up the phone to resolve tickets
• A positive attitude and willingness to learn new skills
• An excellent customer service ethic
• Understanding of Microsoft Windows and Office suite
• Self-Motivated and able to work independently

Other desirable skills and experience includes:

• A Diploma in IT or equivalent
• Understanding of PC/laptop troubleshooting and repair
• Knowledge of Windows server and virtualization infrastructure
• Knowledge of AD, DHCP and DNS
• A good understanding of networking technologies (SDWAN, VLAN's, VPN tunnels, etc.)
• Knowledge of audio/visual and teleconference systems

This is the opportunity to begin your career in IT and take it to the next level.

What we offer:

GPA is a place where people can be their best each day. We are supportive in nature and natural in our leadership. We offer engaging and continuously developing career pathways. We share stories and we have fun.

GPA offers a great range of employee benefits including:

• Fair and attractive compensation package
• Structured career progression, company sponsored trainings and professional membership.
• Flexible working arrangements, Cultural leave swap days
• Health and Wellbeing Programs, Free and confidential EAP counselling and support service
• Generous paid parental leave, Employee referral program, Novated lease
• Social club, student engagements, charitable fundraising
• Diverse and inclusive work environment

This is the opportunity to begin your career in IT and take it to the next level.

How to Apply

Applications must be submitted via the online recruitment system before 30th August 2025.

Disclaimer to Recruitment Agencies:

Please be advised that GPA Engineering does not accept resumes submitted by third-party recruitment agencies. All job applications must be submitted directly by the candidate through our official career portal or via direct contact with our HR team. We will not be held liable for any fees or claims from recruitment agencies regarding unsolicited resumes or candidate submissions. We appreciate your understanding and cooperation.