Director of Operations

6 days ago

Melbourne, Victoria, Australia HYDE Full time $120,000 - $180,000 per year

Company Description

Hyde Melbourne Place is not your typical hotel - it's a lifestyle destination where music, art, culture and hospitality collide. Designed for those who live boldly and seek experiences beyond the ordinary.

Located in the heart of Melbourne's CBD, Hyde Melbourne Place combines lifestyle accommodation with unexpected moments of connection - from rooftop views and curated events to world-class dining. Whether you're a guest or a team member. Hyde is a place to feel inspired, celebrated, and part of something truly unique.

Job Description

As Director of Operations, you will oversee the day-to-day running of the hotel across multiple departments, ensuring seamless operations and consistently high standards. Working closely with the General Manager, you'll provide strategic leadership, support department heads, and champion a culture of excellence, innovation, and care for our guests and our team

Key Responsibilities:

  • Lead, mentor and inspire operational department heads to achieve guest satisfaction, financial performance and team engagement goals
  • Oversee the day-to-day operations across Rooms and Food & Beverage to ensure consistency, efficiency and excellence.
  • Support with the opening of our new Eastern Mediterranean Rooftop Venue, Cleo
  • Partner with the General Manager on strategic planning, budgeting, forecasting and implementation of operational initiatives.
  • Monitor guest feedback and implement continuous improvement strategies to elevate service standards.
  • Drive compliance with health, safety and regulatory requirements.
  • Champion the Hyde brand values and deliver experiences that reflect the hotel's unique personality and style.
  • Build and maintain positive relationships with owners, stakeholders, and the local community.

Qualifications

What we're looking for

  • Proven experience in a senior operations leadership role within a luxury or lifestyle hotel environment.
  • Strong knowledge across multiple hotel disciplines
  • A natural leader with the ability to inspire, motivate, and develop diverse teams.
  • Commercially astute with demonstrated experience managing budgets, forecasts, and financial performance
  • Passionate about hospitality and delivering exceptional guest experiences.

Additional Information

What we offer

  • Worldwide Accommodation and Food & Beverage Discounts at Ennismore and Accor properties
  • Be part of a creative, energetic, and supportive team
  • Career growth opportunities across our wider hospitality group
  • Daily Staff Meals

At Hyde Melbourne Place, we celebrate diversity and are committed to creating an inclusive environment for all team members. We welcome applications from people of all backgrounds, identities and experiences.

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