Senior Director, Resort Operations

1 day ago

Melbourne, Victoria, Australia Private Advertiser Full time $120,000 - $180,000 per year

As a global hospitality business with a diverse portfolio of vacation ownership resorts and hotels, we are committed to creating exceptional travel experiences and placing guests and members at the heart of everything we do.

We're currently seeking an exceptional hospitality leader to join our Resort Operations team as Senior Director – Resort Operations, overseeing properties across Victoria, Tasmania, Western Australia, and New Zealand. This is a pivotal senior leadership role based in Melbourne, reporting directly to the Vice President, Operations

About the Role

The Senior Director will provide strategic and operational leadership across a diverse regional portfolio of resorts, ensuring performance excellence, owner satisfaction, and commercial success. You'll lead a talented group of General Managers, driving accountability, service culture, and innovation aligned with the company's global standards and growth ambitions.

Key Responsibilities

  • Provide executive leadership across resort operations within VIC, TAS, WA, and NZ
  • Deliver strong results in guest satisfaction, profitability, compliance, and operational standards
  • Develop, mentor, and inspire General Managers to achieve excellence
  • Lead rollout of key initiatives that enhance service culture and operational capability
  • Partner with support functions such as Finance, HR, Marketing, Procurement, and Legal
  • Oversee budgets, forecasting, capital planning, and cost management
  • Champion safety, sustainability, and quality across all locations
  • Support future growth opportunities, including acquisitions and new resort integrations

About You

  • Proven senior operations leader within hotels, resorts
  • Exceptional people leader with strong financial and strategic acumen.
  • Demonstrated success managing multi-site portfolios across regions.
  • Excellent relationship builder, communicator, and change champion.
  • Strong commercial understanding of P&L management, compliance, and governance.
  • Ability to travel regularly across Australia and New Zealand.

Why Join Us

You'll be part of a dynamic and passionate team within a global organisation that values innovation, growth, and delivering meaningful travel experiences. This role offers the opportunity to shape the future success of a key region while advancing your leadership career in hospitality.

If you are a driven and strategic operations leader looking for your next challenge, we would love to connect with you.

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