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Key Account Manager

2 weeks ago

Melbourne, Victoria, Australia Viva Energy Full time $90,000 - $120,000 per year
Company DescriptionJob Description
  • Own the relationship: Be the primary point of contact for strategic customers, building strong, multi-level relationships within complex organisations.
  • Drive strategy: Develop and execute a clear, forward-thinking account strategy that integrates sales, operations, and marketing to deliver shared success.
  • Deliver value: Work face-to-face with customers to solve problems, uncover opportunities, and implement innovative solutions that create measurable value.
  • Lead with accountability: Take full ownership of contract performance, ensuring compliance, driving process improvements, and delivering cost efficiencies.
  • Collaborate and influence: Work cross-functionally within Viva Energy and externally with stakeholders to align goals and deliver exceptional outcomes.
Key Responsibilities:
  • Strategic and proactive thinker with a strong focus on relationship building.
  • Skilled at understanding customer needs and identifying opportunities to add value.
  • Perceptive and adaptable in approach, with the ability to manage multiple projects simultaneously.
  • Effective problem solver who aligns actions with broader business priorities.
  • Confident in influencing and engaging multiple decision makers and stakeholders at a corporate level.
  • Passionate about strategic account management and exceeding customer expectations.
  • Proven success in managing complex commercial negotiations.
  • Experienced in driving outcomes through stakeholder engagement and collaboration.
  • Background in B2B account management and sales environments.
  • Results-driven with a hunger for continuous improvement and customer success
Qualifications
  • A relevant tertiary qualification in business, commerce, marketing, or a technical field is preferred.
  • Additional qualifications in sales, logistics, or engineering may be advantageous depending on the industry focus (e.g., mining, agriculture, industrial sectors).
  • Proven experience in B2B account management, particularly with strategic or key accounts.
  • Experience working across multiple industry sectors, such as transport, mining, agriculture, or industrial markets.
  • Familiarity with national tender processes and contract performance management.
  • Ability to manage multiple projects and priorities in a fast-paced environment
Additional Information

Viva Energy