IT Support Officer

About Us
Welcome to Barry Nilsson. For 60 years, we've been shaping a better experience for our clients and our people. What sets our firm apart is not just what we do, but who we are: a team known for its collaborative spirit and commitment to excellence, inclusion, and innovation. As an award-winning national law firm, we've built a culture that empowers you to not only grow your career, but be your authentic self while you do it. 

About the Role
Due to continued growth, we're seeking an experienced IT Support Technician to join our team based in Perth. This hands-on role provides up to 2nd level support across all offices, with a particular focus on our Perth location. You'll deliver both onsite and remote assistance, ensuring staff can work efficiently and seamlessly.

This role blends technical troubleshooting, user engagement, and process improvement in a fast-paced, service-driven environment.

The key responsibilities for this role are:

• providing onsite and remote IT support to staff across all offices, including troubleshooting hardware, software, and connectivity issues;
• acting as a key point of contact for helpdesk queries, resolving issues efficiently or escalating when required;
• onboarding new users and managing user accounts;
• deploying, maintaining, and supporting laptops, multi-function printers and mobile devices;
• managing and troubleshooting application issues including iManage and Microsoft Office 365;
• assisting with the setup and support of video conferences and AV equipment across offices;
• supporting the maintenance and deployment of the firm's Standard Operating Environment (SOE);
• maintaining accurate documentation and assisting in the upkeep of the firm's intranet and IT asset register; and
• collaborating with colleagues and stakeholders to understand business needs and drive improvements in IT service delivery.

About You
We're looking for someone who brings both technical capability and a genuine commitment to exceptional service.

You'll ideally have:

• at least 5 years of experience in an IT support or helpdesk role within a professional services or legal environment;
• relevant industry certifications or a sound understanding of Windows desktop;
• experience with client PC connectivity, including patching, Ethernet, TCP/IP, and VPN;
• strong skills in managing and supporting systems such as iManage (or similar DMS), Microsoft 365, and AV technologies;
• proficiency in setting up and maintaining hardware such as desktops, laptops, tablets, and mobile devices;
• excellent communication and stakeholder management skills, with a proactive, customer-focused approach;
• experience with MS Teams Voice (desirable but not essential);
• experience working with any Legal practice management applications (Aderant would be advantageous); and
• a collaborative mindset, adaptability, and the ability to thrive in a dynamic, fast-moving environment

Benefits of Working with Us
Just to name a few, we have:

• been acknowledged as an 'Employer of Choice' for the last 7 years;
• a supportive environment where managers genuinely care about your wellbeing;
• opportunities for structured mentorship and continuous professional development;
• progressive policies including a 9.5-day fortnight, working from home, purchase of leave options, volunteer leave, and a public holiday swap policy;
• an annual performance bonus scheme designed to recognise and reward strong performance;
• a relaxed office environment where you can "Dress for your Day";
• access to our Health & Wellbeing program, BNWell, which supports the mental, physical and financial wellbeing of our people including a yearly health & wellbeing allowance and a health & wellbeing leave day; and
• a shared care parental policy with equal leave for all parents.

Ready to Go Further?
From your first day, expect to be embraced for who you are — because we're a firm defined by our people. Step into a workplace where individuality is celebrated, ambitions are realised, and collaboration drives success. At Barry Nilsson, it's about being you and going further. Apply today.

To make a confidential application, please click 'Apply Now' or contact Jo Clementson – People and Culture Adviser.

Barry Nilsson is committed to building a diverse, inclusive and flexible workplace where all of our people are supported to be their authentic selves, valued for their unique contributions, rewarded fairly, connected to colleagues, and empowered to achieve their full potential. We welcome applications from Aboriginal & Torres Strait Islander peoples, LGBTIQ+, as well as people of all ages, genders, abilities and cultures. Feel free to chat to the recruiter for this position regarding any accommodations or adjustments you may require to the role or the recruitment process to ensure your equitable participation.

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