Support Officer

Thanks for your interest in the Support Officer role with Revenue NSW. 

Below are the details of the role we currently have available with a link to the role description for your review.

If you are interested in the role, please hit the apply button to express your interest. You will be given the opportunity to upload an updated resume. This is a great chance to update and tailor your resume to this role.

If you have any questions about this opportunity, please reach out to me on

We have sent you this opportunity as you are in our Talent Pool - please do not share this link with other people. Please advise of your interest in this opportunity by Monday, 17th of November at 9:59am 

Clerk Grade: 3/4
Employment Type: Ongoing, Full-time and Temporary opportunity (mat leave cover) 
Location: Hybrid vs In-office requirements

This role sits within the Fines Division in the Specialised Resolutions team

About the team
The Specialised Resolutions team is responsible for collecting fines debt from customers who can pay but do not. We do this by profiling customers and utilising outside the box thinking to apply specialised enforcement actions and tailored resolution strategies to encourage compliance and behavioural change.

As a Support Officer, you will have the ability to negotiate debt resolution by utilising your strong verbal and written communication skills to liaise with customers and their representatives.
You will also showcase your experience in analysing and interpreting legislation and its application in a debt recovery or an investigation environment.

Your day-to-day

• Administer Fines legislation, assess customer requests and recommend decisions on complex matters
•  Provide legislative and procedural advice to customers and customer representatives to ensure they comply with Fines obligations
• Maintain up to date knowledge of legislation, policies, procedures and business rules to ensure consistency and accuracy in administration of legislation
• Gather information and undertake research, analysis and compliance investigations
• Case management and the preparation of detailed submissions and reports
• Effectively manage workload within agreed timeframes
• Responding to enquiries from external and internal customers according to service standards

To be successful in this role you will demonstrate:

• Client contact and communication skills, ability to negotiate and sound decision-making skills
• A positive and proactive attitude with a focus on time management and achieving business outcomes and key performance indicators
• Possess a willingness to learn and the ability to learn autonomously
• Analytical and investigation skills including the ability to research and analyse information from multiple sources
• Administering and interpreting Fines Debt and related legislation and its application in a debt recovery or an investigation environment
• A flexible approach to work and the ability to work collaboratively
  
• Ability to contribute to innovation and the implementation of change.
  

Salary Grade 3/4, with the base salary for this role starting
at $84,659 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please
contact Esther Dah via

Visit the
Capability Application Tool to prepare for the recruitment process by accessing
practice application and interview questions based on the focus capabilities
listed in the role description.

Closing Date: Monday, 17th of November at 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives
you the opportunity to help improve government services and be part of reform that
benefits people across NSW.  We are
focused on delivering excellent customer service, digital transformation, and
regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive
workplace   

The
strength of our workforce lies in its diversity and embracing difference, while
the key to our success is leveraging the contributions of employees with
different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may
require adjustments to allow you to fully participate in this selection process
(including an alternate format of the application form) please contact or

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process