Assistant Relationship Manager

About Us
At Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process.

About The Role
As an Assistant Relationship Manager in Business Banking, you'll play a key role in supporting the District Manager and/or Relationship Managers to provide value to business customers across Commercial and Property Finance channels in each regional market. You will support with managing and growing our portfolio of business customers.

Store teams are the shopfront for our customers across the Group. We create value for our customers and staff by having Connect Conversations and meeting their needs face to face directly or referring to our specialist lenders, insurance specialists, and Business Bankers. The Business Banking team aspires to connect Suncorp Group business customers and increase sales growth.

Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ group, you'll be building your future, while helping to build ours.

Role Type:
Permanent

Role Location:
833 Collins

Work Hours:
Full-time (37.5 hours per week)

What will your day look like?
As an Assistant Relationship Manager, you will have the opportunity to:

• Assist the District Manager or Relationship Manager to manage our relationships with customers within their assigned portfolio tier.
• Attend to client queries, ensuring all queries are responded to in a timely and professional manner and in keeping with established service standards.
• Assist the Relationship Managers with miscellaneous administration of the customer portfolio ensuring all documentation and customer files are maintained in accordance with Suncorp Bank's policies and procedures.
• Extract and analyse financial statements, cash flow forecasts and other complex financial reports, providing accurate assessments.
• Identify an acceptable level of lending risk, in line with our Risk Appetite Statement, and to maximise profit from that transaction.
• Support and demonstrate a risk management culture in line with Suncorp Bank's values.
• Proactive identification and escalation of risks and issues related to your role responsibilities.
• Comply with our complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.
• Build strong and genuine relationships with key stakeholders and work collaboratively to drive a 'one team' approach ensuring effective support and service delivery, and achieving customer and business needs.
• Contribute to developing a positive and proactive Safety and Wellbeing culture including meeting all safety and wellbeing compliance requirements.
• Engage in initiatives and opportunities to continuously build skills, knowledge and capability.

What will you bring?
To grow and be successful in this role, you will ideally bring the following:

• Demonstrated experience in roles requiring growth and retention of a customer base.
• Demonstrated experience in financial services and customer focus
• Knowledge of the Group's banking, insurance and life products and processes.
• Sound understanding and knowledge of Financial Services Legislation requirements.
• Strong interpersonal skills - using appropriate behavioural styles to develop relationships and influence others
• Strong communication - a demonstrated ability to convey and explain information, coherently and confidently.
• Credit skills - understanding and application of risk analysis, cash flow analysis, portfolio management, evaluation and analysis of profit projections, property valuation, credit mediation, security requirements and credit checking.
• Strong analytical skills and attention to detail
• Ability to make effective decisions in a timely manner.
• Demonstrated commercial acumen - ability to recognise and implement business strategies to drive profitable growth, customer acquisition, customer experience and sales productivity.
• Financial skills – understanding and application of pricing, margin, expense management, and profitability principles.
• Negotiation skills – exploring opportunities with a view to mutual benefit and acceptance.
• Planning and organising skills – establishing a process to complete goals (either personal or for others) and allocating appropriate resources to achieve such goals.

You're not expected to have 100% of these skills. We value a growth mindset, so if you have most of these things in your toolbox, we'd love to hear from you.

So why join us?
Suncorp Bank is a proud part of the ANZ Group and a place where you'll be doing work that really matters. That's because every role, in every team is working towards supporting the financial wellbeing of our million+ customers.

Our team members' wellbeing is a top priority and we know it's the added extras outside the workplace that can make all the difference. We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day. We also provide tools that enable remote work to support flexible work arrangements whenever possible.

Being part of Suncorp Bank opens a world of exceptional growth opportunities, across Suncorp Bank as well as the many divisions within the ANZ Group which operates in almost 30 markets across the globe.

Suncorp Bank is committed to creating a workplace where people from all backgrounds, identities and beliefs can thrive in an environment of inclusivity and mutual respect. We welcome applications from everyone and invite you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

To find out more about working at Suncorp Bank and the ANZ Group, visit You can apply for this role by visiting ANZ Careers and searching for reference number 96620.

Job Posting End Date
03/09/2025 , 11.59pm, (Melbourne Australia)