Administration Assistant

• Friendly and dynamic team 

• Work for one of Australia's leading hospital groups 

• Full time permanent position (Monday - Friday, 40 hours per week onsite)  

About the Role 

As part of a fast-paced team, you will provide a full range of administrative support to the Radiology Department as required in accordance with the policies, procedures and values of St Vincent's Health. Including reception, patient accounts, bookings, result distribution and audio typing. 

• Reception duties, answering telephone, email and fax enquiries 

• Efficient patient scheduling enabling maximal utilisation of equipment and staff 

• Accurate data entry of patient and study information 

• Registration of patient arrival and discharge 

• Peripheral administration tasks to ensure a productive and efficient workflow  

• Processing payments and assisting senior team with accounts tasks 

• Accurate and timely medical audiotyping of dictated reports 

• Distribution of medical results and access enquiries from referrers 

Classifications for this position will range from HS1 - HS17 ($58,442 - $63,138 per annum)

Your Contribution  

• VCE or equivalent

• Previous experience in medical administration (desired)

• High degree of computer literacy

• Customer service and multi-tasking experience

• Knowledge of medical terminology (desired)

• Demonstrated abilities in working in a fast-paced environment

• Professional telephone and reception skills

• Previous experience in invoicing/receipting

• A valid Nationally Coordinated Criminal History heck, or willing to obtain 

What We Offer

• A focus on wellbeing initiatives, with regular events and programs

• Confidential, solutions-focused employee counselling

• A healthy work/life balance encouraged. Full time employment comes with a monthly Accrued Day Off (additional day off per month)

• Ability to join Fitness Passport - Your pass to an extensive choice of fitness facilities

• Salary Packaging – Increase your take home pay

• In the heart of Fitzroy, CBD at our doorstep, close to some of Melbourne's best cafes, public transport and lots of carparks

• Discounts and Promotions always available through our Foundation

• Regular opportunities for professional development to assist you to reach your career goals

• Culture of continuous improvement

About Medical Imaging  

The Medical Imaging Department (MID) is a busy imaging department providing a wide range of diagnostic and procedural imaging services to inpatients and outpatients of SVHM. The department operates across several locations within the Fitzroy campus; MID, St Vincent's Private Radiology and the MRI & PET/CT Centre.  

Working at St Vincent's  

St Vincent's Hospital Melbourne (SVHM) is a leading teaching, research and tertiary health service. SVHM provides a diverse range of adult clinical services and is driven by values of Compassion, Justice, Integrity and Excellence. 

Application  

• Please attach your resume and cover letter to your application

Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.

We encourage applications from people of all backgrounds and abilities. Inclusion is essential to our mission and diversity reflects the community we serve.

Please visit our website, for further information regarding our Aboriginal and Torres Strait Islander Employment at SVHM.

SVHA has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases in healthcare settings. You may therefore be required to undergo mandatory immunisations/vaccinations (including flu vaccinations).

LOCAL WORK ENVIRONMENT

The Medical Imaging Department (MID) is a busy imaging department providing a wide range of diagnostic and procedural imaging services to inpatients and outpatients of SVHM. The department operates across several locations within the Fitzroy campus, with the main area on the ground floor of the Inpatient Services Building. Modalities includes CT, ultrasound, angiography, nuclear medicine, fluoroscopy and general x-ray.

St Vincent's Private Radiology (SVPR) is a business unit of St Vincent's Hospital Melbourne. Imaging services are provided to a number of patients, including inpatients from St Vincent's Private Hospital and patients from the Royal Victorian Eye and Ear Hospital. SVPR provides a range of modalities including general x-ray, CT, DEXA, fluoroscopy, nuclear medicine and ultrasound.

The MRI Department consists of three scanners and provides services to public and private hospital inpatients, outpatients and GP referrals. MRI services are also provided to the Royal Victorian Eye and Ear Hospital. The services operate extended hours and on weekends.

The PET/CT department consists of a single PET scanner with multiple uptake rooms that services predominately outpatients but also public and private inpatients. Activity has increased steadily over the past three years and expansion of this service will likely occur to keep up with demand.

POSITION PURPOSE

As part of a fast-paced team, you will provide a full range of administrative support to the Radiology Department as required in accordance with the policies, procedures and values of St Vincent's Health, including but not limited to reception, patient accounts, bookings, result distribution and audio typing.

POSITION DUTIES

• Reception duties, answering telephone and email queries.
• Projecting imaging's caring, professional image to patients and referring clinicians.
• All reception tasks should be performed mindful of the need to maintain a steady and efficient level of activity and efficiency within the department.
• Efficient patient scheduling/allocation of appointments, which enables maximal utilisation of equipment and staff.
• Registration of patient arrival for their examination along with peripheral tasks to ensure an efficient and speedy passage through the department.
• Telephone enquiries and direction of calls to the appropriate areas of the department when necessary.
• Advising Administrative Manager of supply shortages.
• Processing payments and assisting senior team with accounts tasks.
• Accurate and timely medical audio typing of dictated reports.
• Distribution of verified reports by phone, fax, courier or electronically.

SELECTION CRITERIA

ESSENTIAL REGISTRATION, LICENSE OR QUALIFICATION REQUIREMENTS

• VCE (or equivalent)

OTHER ESSENTIAL REQUIREMENTS

• High degree of computer literacy
• Customer service and multi-tasking experience
• Professional telephone and reception skills
• Previous experience invoicing/receipting

OTHER NON ESSENTIAL REQUIREMENTS

• Certificate in Medical Terminology
• Certificate in Medical Reception
• Certificate in Typing
• A knowledge of medical terminology

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information, visit or get in contact at

View Reconciliation Action Plan

View Code of Conduct