Medical Administrator

4 days ago

Brisbane, Queensland, Australia Lane Rope Full time $80,000 - $85,000 per year
  • Full-time position, Monday to Friday, with an immediate start
  • Be part of a supportive team in a state-of-the-art facility based in Bowen Hills.
  • Join a dynamic team making a real impact in healthcare for veteran communities
  • $80k to $85k plus super

Are you passionate about patient care and looking to be part of a team that truly makes a difference? If your answer is YES, this could be the role for you.

Welcome to your New Workplace

Established in 2015, this multidisciplinary practice is a leader in complex, chronic disease management, integrating Primary, Allied, and Specialist healthcare to deliver personalized care for every patient. As part of a nationwide network with over 20 support clinics and organisations offering more than 25 specialized services, they are at the forefront of coordinated, multidisciplinary healthcare.

Their state-of-the-art facilities are designed to enhance both the patient and staff experience, creating a seamless and supportive environment for exceptional care. They are now seeking an experienced
Medical Administrator - Onboarding Concierge
to join their team in Bowen Hills.

About the Role & Responsibilities

As the Medical Administrator – Onboarding Concierge you will report to the Practice Manager. You will play a vital role in ensuring veterans have a seamless and supportive onboarding experience to healthcare programs. Your responsibilities will include:

  • Managing inbound referrals via online forms, phone, and email.
  • Triaging veterans into the most appropriate patient journey and conducting eligibility checks.
  • Booking consultations with doctors, nurses, and specialists, while ensuring accuracy and clear communication with veterans.
  • Collaborating with internal and external stakeholders to develop and refine healthcare pathways.
  • Recording onboarding steps and maintaining accurate documentation in Best Practice.
  • Providing proactive follow-up to minimise lost leads and ensure veterans have timely access to care.
  • Producing weekly reports on onboarding activities and KPIs.
  • Ensuring compliance with confidentiality, privacy, and healthcare standards.

Skills & Qualifications

  • Previous experience as a medical receptionist, administrator, or in a healthcare/veteran-focused setting.
  • Strong understanding of medical terminology and healthcare practices.
  • Proficiency in Best Practice management software and Microsoft Office Suite.
  • Excellent organisational, time management, and multitasking skills.
  • A compassionate, patient-centred approach with strong communication abilities.
  • Excellent interpersonal, and customer service skills
  • Ability to manage competing priorities in a fast-paced environment
  • Full working rights in Australia
  • A current police check

Benefits

  • Competitive Compensation
    : Enjoy a competitive salary of $80k to $85k plus super
  • Supportive Leadership
    : Work alongside an experienced and accessible leadership team
  • Modern Facility
    : Work in a state-of-the-art facility with natural light, staff break rooms, and discounted meals at the onsite café, and more
  • Professional Development
    : Access ongoing training and career growth opportunities.
  • Meaningful Impact:
    Play an important role in ensuring veterans receive timely and accessible healthcare.

How to Apply

If you are genuinely committed to making a difference in the lives of veterans by improving their access to healthcare, we encourage you to apply.

To apply, please contact
Kate Flippence
via email , or call directly on for a confidential discussion.

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