Customer Service Officer

The Opportunity
At APA, our purpose is to secure Australia's energy future. We're not doing it alone. We're doing it with our customers and communities as Australia's energy infrastructure partner, a role our unique experience and expertise positions us to play.

We have an exciting opportunity available for a Customer Service Officer to join the Networks team in Eagle Farm QLD, on a fixed term contact until January, 2027.

Reporting to the Team Lead, Customer Service Centre, key responsibilities include, understanding customer needs, processing orders or returns, and maintaining strong customer relationships.

Key Responsibilities

• Providing exceptional customer service and support through various communication channels
• Understanding customer needs and addressing their inquiries, complaints, and requests
• Processing orders, returns, and exchanges promptly and accurately
• Maintaining accurate records of customer interactions and ensuring timely follow-ups
• Collaborating with other departments to resolve escalated customer issues
• Building and nurturing strong customer relationships to promote satisfaction and loyalty.

Your background

• Excellent communication skills to effectively interact with customers and understand their needs
• Strong problem-solving abilities to address customer inquiries, complaints, and requests
• Attention to detail to accurately process orders, returns, and exchanges.
• Empathy and patience to provide exceptional customer service and handle difficult situations professionally.
• Must be able to use a personal computer and be competent in the Microsoft Office software package, Project, Outlook, Word, Access and Excel

About The Team
Networks manages and operates local distribution networks and transmission pipelines that deliver gas to around 1.4 million households and businesses across Australia.

This is an exciting time for the Networks team, we are growing and expanding with many new projects, including 2032 Olympics. Also, we have a strong culture of continuous improvement and working towards Net Zero with the introduction of renewable green gas into the Gas Networks. We need people who are courageous, nimble and ready to make a positive impact.

Working at APA
At APA we're committed to fostering a safe and inclusive workplace where you can achieve your best. We'll provide you with access to targeted career development programs, competitive remuneration, employee benefits, flexible working arrangements, and wellbeing programs. We also have an inclusive parental leave policy providing 18 weeks leave including superannuation to support parents at work and in life.

We employ more than 2700 people across Australia and are committed to creating a diverse and inclusive culture, where everyone feels safe, valued, and trusted to do their best every day.

We are APA
APA Group is a leading Australian energy infrastructure business.

We proudly own, operate and manage a diverse $26 billion portfolio of gas, electricity, solar and wind assets which deliver essential services to communities and customers across Australia. And we own more than 15,000 kilometres of gas pipelines which deliver energy to households and businesses across every corner of Australia.

As the partner of choice in delivering infrastructure solutions for the energy transition, we're focused on bundled remote grid energy solutions, electricity and gas transmission, and future energy, including hydrogen and carbon capture and storage.

Our customer centric approach means we understand our customers and offer them reliable, innovative, and cost-effective energy solutions that support their decarbonisation ambitions.

We are committed to securing Australia's energy future by delivering infrastructure solutions for Australia's energy transition and supporting the decarbonisation ambitions of our customers and communities.

Join our team and be part of securing Australia's energy future. We'd love to hear from you.
APA is an equal opportunity employer. The safety, health and wellbeing our people, community and environment a priority. We embrace diversity in our people to ensure our workforce is representative of the communities that we operate in.

Applicants must be eligible to work in Australia to be considered.

This vacancy works with critical APA data, systems or infrastructure and candidates are subject to background vetting (including Police checks) before & during employment.

Role closes Thursday, 9 October 2025. Role Reference Number JR3359

APA Group will not accept unsolicited resumes from recruitment agencies.

We will contact successful candidates after the closing date.