Enterprise Customer Success Lead
3 days ago
Job Overview
A successful Enterprise Customer Success Lead will oversee the post-sales stages of onboarding, adoption, and growth with enterprise customers using Autodesk solutions in the ANZ ASEAN region.
This role will involve developing and measuring a team's skills in having outcome- and value-based engagements with customers. The leader will drive and mentor the team to build, manage, and execute quality customer success plans.
Main Responsibilities:
- Hiring, managing, mentoring, coaching, and developing a high-performing team of customer success managers across ANZ ASEAN.
- Developing and measuring the team's skills in having outcome- and value-based engagements with customers.
- Driving and mentoring the team to build, manage, and execute quality customer success plans.
- Partnering with leaders of sales, technical sales, technical support, and others to drive customer success motions and impact customer value, adoption, and growth.
- Regularly reporting on team and individual contributor results to senior leadership.
- Encouraging innovation by exchanging new ideas to improve operational efficiency within customer success and supporting organizations.
- Working closely with regional country leaders to ensure that within each country, customer success managers have the local support needed to drive highly successful customer engagements.
About Us:
We are looking for a motivated and tenacious self-starter with a track record of building, motivating, and driving high-performing customer success teams. They should have a strong understanding of customer empathy and a deep knowledge of the industry.
Required Skills:
The ideal candidate will possess excellent communication and interpersonal skills, as well as the ability to work effectively in a team environment. Strong analytical and problem-solving skills are also required, along with the ability to prioritize tasks and manage multiple projects simultaneously.
Benefits:
Our company offers a competitive salary and benefits package, including health insurance, retirement savings plan, and paid time off.
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