Club Support Manager

We are seeking a dynamic and enthusiastic individual to join Bowls Australia (BA) as Club Support Manager in South East QLD. Employed by BA, the position is responsible for providing support to affiliated Queensland Bowls Clubs and Bowls Queensland as part of Bowls Australia's Club Support Program, with a focus on enhancing club participation and growth.

The successful candidate will work in partnership with Bowls Queensland and the Club Support Manager network to increase capability in the Club system by implementing tailored bowls specific Club Education and Development initiatives and support Clubs to understand how to be welcoming, safe and inclusive. They will use data and intelligence to increase participation through identifying appropriate, relevant initiatives and improve the digital literacy, reach and capability of Clubs.

Part of the role will also involve working in partnership with the Head of Club Support to produce monthly reports and identify best practice case studies to showcase via BA media channels. 

 Key Responsibilities:

1.     Increase capability in the Club system by implementing tailored bowls specific Club Education and Development initiatives.

• Promote and educate Clubs on the support available through the CSM role and the CLUBMAP program.
• Build capability in the Club system by supporting Clubs to undertake the BA/CLUBMAP Club Health Check to identify areas for improvement.

2.     Support Clubs to understand how to be welcoming, safe and inclusive.

• Review their current offering.
• Signpost Clubs to appropriate resources.
• Encourage Clubs to access education.

3.     Use data and intelligence to work with Clubs to increase participation through identifying appropriate, relevant interventions.

• Show Clubs where they can find information on their local community and how they can use this to undertake targeted recruitment work.
• Support Clubs to review their offerings for different members of the community in which they exist.
• Provide Clubs with tools and resources to deliver social participation programs and recruitment and retention initiatives to grow Bowls Membership. 

4.     Improve digital literacy, reach and capability of Clubs.

• Work with Clubs to improve their websites and social media presence.
• Support Clubs in the utilisation of BowlsLink.

5.     Report on KPIs and other deliverables and provide examples of best practice:

• Meet identified reporting requirements in expected timelines. 
• Identify best practice case studies to be showcased on BA media channels.

Knowledge, skills and behaviours required:

Essential:

• High-level communication skills – both verbal and written.
• Team player with a collaborative mindset.
• Pro-active with solid work ethic and exceptional follow through.
• Strong attention to detail.
• Problem-solving and a lateral, solutions-focused orientation.
• Excellent time management skills, prioritising tasks to meet daily and weekly programmed activity targets or longer-term organisational objectives.
• Outstanding customer service skills.
• Exceptional administrative and organisation skills.
• IT literate (Word, Excel, PowerPoint).
• Ability to work independently with minimal supervision.
• Driver's License
• Alignment with BA's organisational values of CARE – Courage, Accountability, Respect and Excellence, exhibited by day-to-day TRIPLES behaviours of:
  • Taking responsibility
  • Raising the bar; high standards and outcomes
  • Innovation | Integrity | Inclusion
  • Purposeful collaboration
  • Listening and learning; to "know our stuff"
  • Enjoying our working
  • Speaking up, speaking straight

Major Interactions:

You will engage with a diverse range of stakeholders, including Bowls Queensland, club representatives, members, fellow BA staff, contractors, local government authorities, schools, and community groups.

Unique Criteria:

This role offers unique challenges and opportunities, including:

• Travel within a designated region.
• Unique work hours - must be flexible to meet the needs of Clubs.
• Travel interstate as required.
• Periods of work from home office.

How to Apply: 

To apply, please submit your resume and a cover letter outlining your relevant experience and how you would contribute to the growth of Bowls in Queensland by 5pm AEDT on Friday 28th November 2025. 

Bowls Australia (BA) is committed to protecting children and young people from harm. BA requires all applicants who are to work with children and young people to undergo an extensive screening process prior to appointment, a process that may include, but is not limited to, comprehensive reference checks, an identity check, a 'working with children' or equivalent check and/or a 'national criminal history record' check.