Online Community Coordinator

Join us at the Australian Physiotherapy Association as our Online Community Coordinator in a part-time capacity, working four days a week.

This role offers a contract duration of 12 to 24 months.

Working Arrangements

This is a hybrid position where some of your days are spent amongst a small friendly team in the office and some days you can work from home. On the days you are at the office, you will enjoy modern amenities and FREE secure undercover parking with easy access to public transport. When you work from home you will have quality equipment and services to support you. Melbourne based candidates preferred.

About us

As a leading voice in the healthcare sector, and with a membership of over 35,000 members, we are driven to support the success of our members and ensure that physiotherapy is the consumer's first choice for health and wellbeing.

APA is proud to be an Employer of Choice , Winner of the 2022 Association of the year award and have a great working culture that is under pinned by our core values:

Accountability   | Excellence   |   Collaboration   | Courage   | Respect

As part of our team, you will be offered a competitive remuneration salary and access to some amazing benefits including a flexible hybrid work model, additional paid leave between Christmas and New Year, a doona day, paid parental leave, free annual flu vaccinations, professional development opportunities, access to our Employee Assistance Program, special staff discounts and more

About the role:

As our Online Community Coordinator, you will play a pivotal role in enhancing member engagement and connectivity within our vibrant community. Working within the Member Experience division, you will collaborate with a dynamic team to design, launch, and sustain a secure online platform aimed at facilitating member collaboration, learning, and information sharing.

Key responsibilities:

You'll enjoy a varied role where you'll:

• Monitor daily activity across the online community, ensuring discussions align with community guidelines and organisational values
• Respond to member queries, escalate issues where appropriate, and foster respectful, constructive interactions
• Work closely with key content contributors, subject matter experts and other APA teams to source, develop and share high-value posts, resources and discussions
• Curate weekly/monthly content - including highlights, discussion threads and member spotlights
• Build engagement campaigns aligned with broader organisational goals, events and priorities
• Welcome new members and connect them with relevant groups, content and peers
• Monitor community health metrics and provide regular reports on community engagement
• Gather member feedback to refine community features and initiatives
• Encourage collaboration and networking between members, recognising and celebrating their contributions
• Stay abreast of best practices in community management for continuous improvement.

About you and Selection Criteria

We're open to the successful person in this role bringing their experience from one of two career backgrounds. You may have a background in marketing, communications or social media, or alternatively you may have experience as a physiotherapist, or other experience within the health sector and be looking for a career change.

We are seeking someone who is:

• An excellent communicator (both written and verbal), with the ability to engage respectfully and inclusively across diverse groups
• Able to build strong relationships and work collaboratively with internal and external stakeholders
• Organised, proactive and responsive, with excellent time management skills.
• Comfortable with analytics and reporting
• Creative and adaptable, with a passion for fostering member-driven connection
• Enthusiastic and proficient using technology and social media.
• Personal attributes
• Act with integrity
• Collaborative and inclusive style
• Ability to work autonomously
• High capability in managing own timelines and working with short turn-around times
• High degree of professionalism.

A full position description is available  at :

If you are passionate about community engagement and ready to make a meaningful impact in the healthcare sector, we encourage you to apply by forwarding your resume and cover letter addressing the selection criteria by clicking the apply button.

If you have any questions please contact

The APA is a safe and inclusive workplace which values diversity of background, experience and perspective amongst our team members.  We welcome all applicants and commit to a fair and equitable recruitment process for all.

The APA honours the richness and importance of Aboriginal and Torres Strait Islander cultures around Australia.  We respect the thousands of years of custodianship of the lands on which we work, and we recognise the unique and valuable contribution Aboriginal and Torres Strait Islander team members make to our workplace.

We actively encourage applications from Aboriginal and Torres Strait Islander people.

All candidates must have full Australian Working Rights.

Only those successful in the selection process will be contacted.