Senior Systems Administrator

About the Role

We are seeking a Senior Systems Administrator who is passionate about making technology work for people and strengthening the way our organisation delivers services.

In this senior role you will provide advanced technical expertise across our on-premises and cloud-based digital infrastructure, while coordinating the Service Desk team to ensure service levels are consistently maintained. As the key escalation point for Level 1 and 2 Service Desk staff, you will balance hands-on systems administration with leadership and mentoring to keep our environment reliable, secure and continuously improving.

Key Responsibilities:

• Administer and maintain the organisation's Microsoft cloud and on-premise environments.
• Oversee Service Desk operations, ensuring effective triage, timely resolution and excellent customer service.
• Diagnose and resolve complex technical issues escalated from the Service Desk.
• Coordinate updates, backups and disaster-recovery activities to maintain operational resilience.
• Contribute to infrastructure improvements and digital transformation initiatives.
• Maintain documentation and identify opportunities for automation or process improvement.

About You

We're looking for an experienced IT professional who brings both strong technical capability and a people-focused approach. Ideally you will have:

• At least three to five years' hands-on experience in systems administration and support, including Microsoft enterprise platforms.
• Solid skills across Microsoft 365, Active Directory, Windows Server and related technologies.
• Proven ability to lead or mentor a small technical team and manage competing priorities in a busy environment.
• Strong problem-solving skills, with a focus on practical solutions and excellent customer service.
• Familiarity with automation or scripting tools (such as PowerShell) and ITIL service management principles.
• Relevant IT qualifications and/or industry certifications (Microsoft, ITIL or security-related) are desirable

To join our team, you will be required to complete required clearances including a National Police Clearance.

Benefits

There are many benefits to working at the Association. Here are just a few.

• Collaboration: Work in a collaborative team where everyone's ideas are valued, and success is achieved together
• Positive Impact: Your role will help individuals live their best, most fulfilling life.
• Financial benefits: Save on everyday expenses with unique access to discounts with Westpac, Medibank, and other major brands and retailers.
• Salary packaging: Up to $15,900 per annum + up to $2,650 for meals and entertainment. Salary packaging allows you to pay for your expenses with money from your salary before tax is taken out. Pay less tax, and your take home pay increases
• Fitness Passport: Heavily discounted access to multiple gyms, group fitness and aquatic facilities across Perth metropolitan area.

About Us

The Autism Association is one of Australia's largest For-Purpose Specialist Autism Service Providers, providing a range of services to individuals of all ages. We are inspired every day to make a difference in the lives of people with Autism and are deeply committed to assisting them to achieve the life and opportunities they choose.

We are an equal opportunity employer. We are committed to upholding our values on equity, diversity and inclusion in our recruitment and workplace culture – a place where everyone feels valued, heard and supported. We strive to make our roles and workplace accessible to people with disability and culturally appropriate to individuals of an Aboriginal and Torres Strait background.

Apply Now

To apply, click "Apply Now" below to upload your resume and cover letter. Applications close 8 October 2025, but please apply as soon as possible as shortlisting may occur prior to this date.

The Autism Association of WA is a Child Safe Organisation and is committed to ensuring the safety and wellbeing of all children.

No agency referrals will be accepted at this time.