Technical Solutions Engineer

4 days ago

Dandenong, Victoria, Australia FS PTY LTD Full time $90,000 - $120,000 per year

About the Role

We are looking for a motivated Technical Solutions Engineer to join our Melbourne team. You will work closely with clients and internal teams to support pre-sales, solution delivery, and after-sales service across our ICT hardware portfolio (switches, optical modules, transceivers, etc.).

Key Responsibilities

  • Work with clients to understand technical requirements and propose solutions.
  • Support the order-to-delivery process: installation, configuration, troubleshooting, and client training.
  • Provide Level 2 technical support, including remote diagnostics and escalation.
  • Assist with solution demos, product configuration, and customer onboarding.
  • Maintain technical documentation, FAQs, and delivery checklists.
  • Collaborate with global teams and contribute to continuous improvement of workflows.

What We're Looking For

  • Degree in IT, Computer Science, or Network Engineering.
  • 2+ years' experience in technical support, network deployment or solution delivery.
  • Strong knowledge of networking fundamentals: TCP/IP, VLAN, routing, switching.
  • Hands-on experience with Cisco (XE, XR, NX-OS), SD-WAN, or Data Centre environments.
  • Excellent communication skills, able to explain technical concepts to non-technical users.
  • Strong documentation and coordination skills.

Nice to Have

  • Cisco / Juniper certifications (e.g. CCNA, CCNP).

Why Join Us?

Our company,FS AUSTRALIA is a global provider of networking and communication solutions, dedicated to innovation, efficiency, and customer satisfaction. You will be joining a collaborative team in a fast-growing industry, where you can make a real impact. For more information about our business, products, and culture, please visit

  • Exposure to global ICT projects and cross-regional collaboration.
  • Career growth opportunities in a fast-growing international company.
  • Supportive team culture with ongoing professional development.

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