Medical Receptionist and Contact Centre Agent

1 week ago

n Capital Territory, Australia I-MED Radiology Network Full time $60,000 - $80,000 per year

About This Role
Our clinics in Canberra are currently seeking a
Medical Receptionist
to join the team. We are happy to accommodate a start date best suited to the successful candidate.

The role is a
full time position
working
Monday to Friday
, between
7am-10pm
across our four clinics in Canberra: Belconnen, Deakin, Woden, and Tuggeranong.

Role Overview:

As a
Medical Receptionist
, you will be the first point of contact for our patients.

Your responsibilities will include:

  • Greeting patients warmly and assisting with check-in procedures.
  • Answering emails and phone calls promptly and handling inquiries professionally.
  • Advising patients of preparation prior to relevant scans.
  • Billing procedures – private, Medicare, workers compensation, and DVA.
  • Collaborating with clerical and technical staff, radiologists, and referrers.

You will also have the opportunity to be trained as a
contact centre agent
to assist as required:

  • Answering phone calls promptly and handling inquiries professionally.
  • Booking appointments across our four Canberra clinics.

What we're looking for:

Clear verbal and written communication skills.

Strong organisational abilities to manage appointments and patient flow.

Confidence working across multiple screens and systems.

A strong background in customer service.

Ability to rotate across the four clinics in Canberra as required

What we can offer you:

Wellbeing benefits

  • Fitness passport, including full gym access and a range of classes
  • Supportive management that values your well-being
  • Discounted and bulk billed scans and services for you and your family

Learning and development

  • Comprehensive training to help you put your best foot forward in the role
  • Career opportunities across our diverse Network

Workplace Experience

  • Collaborative and inclusive team
  • Free street and onsite parking
  • Lots of uniform options to suit your preferences at no cost to you with annual top ups

Compensation

  • Industry-competitive salary and benefits package
  • Annual Remuneration Review

With over 250 clinics and 4000 staff, I-MED Radiology is Australia's largest Radiology Network. As an industry leader, we have the resources to grow your skills and provide opportunities for a range of career advancement pathways.

Don't know much about Radiology? Learn more about what we do here.

How to Apply: Ready to contribute to exceptional patient care? Click apply now and upload an updated CV.

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