Contact Center Officer

Why Work With Evoenergy

• Salary starting at $79,755+ 16% Superannuation
• Free gym membership + onsite physio
• Ongoing, Full time position

Evoenergy are seeking a standout customer-focused individual to fulfill a rare opportunity within our Contact Centre. Within this role, the successful incumbent will support the operation of Evoenergy's Contact Centre.

This role involves providing accurate and courteous advice on service connections, network standards, small-scale customer-initiated work, service markings, new services, and general enquiries. Effective communication and coordination with internal and external stakeholders are essential to ensure all requests and information are managed appropriately and in line with operational standards.

Key Responsibilities

• Manage customer requests completely and accurately recording all required information.
• Provide efficient and appropriate response in cases of emergency, and reactive work-related calls
• Provide efficient and effective handling of all enquiries delivering first call resolution where possible in accordance with Evoenergy policies
• Follow crisis and emergency management processes and contribute to decisions regarding customer prioritisation during outages
• Provide advice to the Customer Outcomes Lead on issues relating to customer service.
• Build strong relationships with internal and external stakeholders to enable effective and efficient handling of calls
• Other duties within the employee's skill, competence and training.

Please see the attached position descriptions to view the full list of responsibilities for these roles.

Our Ideal Candidate

• Demonstrated experience in a customer contact centre or similar environment, with a strong background in managing customer interactions across various channels.
• Proven commitment to delivering exceptional customer service, with a focus on responsiveness, empathy, and professionalism.
• Excellent verbal and interpersonal communication skills, with the ability to engage confidently and clearly with a diverse range of customers and stakeholders.
• Strong ability to build and maintain effective working relationships with both internal teams and external service providers.
• A foundational understanding of electricity network infrastructure and field operations is desirable, though not essential, as comprehensive training will be provided.
• You take active steps to ensure the safety of your colleagues and our community, championing a safe, inclusive, and respectful environment.

About Evoenergy
We own, maintain and operate the electricity distribution network in the ACT and the gas network in the ACT and parts of NSW. We supply safe, reliable and cost-effective electricity to over 200,000 residential and business electricity customers, and over 140,000 gas customers.

At Evoenergy, we're focused on safety, reliability, innovation and sustainability. We boast a positive safety culture that encourages and inspires, because the work we do matters to thousands of Canberrans.

We're an Equal Opportunity Employer and embrace a diverse, inclusive, and respective culture, where people are empowered to fulfil their potential. We welcome people with diverse skills, experiences, perspectives and backgrounds – and encourage applications regardless of gender, age, ethnicity, sexual orientation, disability.

Apply now

Apply through our Recruitment Portal by submitting your resume and a cover letter that clearly outlines the key skills, knowledge and experience you can bring to the role. You should also address the 'Ideal Candidate' criteria above.

To learn more about the role or for guidance with the application process, contact Lucy Bate at

Applications close: 17th October 2025

We anticipate a large number of applicants for this role and may close this advertisement earlier than the planned close date